KB-1549 Incorrect task ID shown on task escalation e-mails

Parmida Borhani — Mon, 23 Jul 2018 03:19:38 GMT

Current Revision posted to Appian Knowledge Base by Parmida Borhani on 7/23/2018 3:19:38 AM

Symptoms

The task ID shown in a task escalation e-mail does not match the task ID of the task the escalation is referring to.

Cause

The Appian engines are returning an erroneous ID when queried for the Task ID. A request to return the correct ID for this query has been logged to the Appian product team as AN-35324.

Action

The correct ID can be retrieved by using the Get Process Task ID Shared Component.

The task escalation message can be edited in the impacted task's Escalations tab in the Appian Process Modeler. In order to display the correct task ID in the escalation e-mail message, replace all references to the tp!id parameter in the message with calls to the getprocesstaskid() function provided by the Shared Component.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2018

Tags: known issues, email, engines, process models, application design, infrastructure, tasks, open issues

KB-1549 Incorrect task ID shown on task escalation e-mails

Parmida Borhani — Sat, 14 Apr 2018 01:08:32 GMT

Revision 8 posted to Appian Knowledge Base by Parmida Borhani on 4/14/2018 1:08:32 AM

Symptoms

The task ID shown in a task escalation e-mail does not match the task ID of the task the escalation is referring to.

Cause

The Appian engines are returning an erroneous ID when queried for the Task ID. A request to return the correct ID for this query has been logged to the Appian product team as AN-35324.

Action

The correct ID can be retrieved by using the Get Process Task ID Shared Component.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2018

Tags: known issues, email, engines, process models, tasks, open issues

KB-1549 Incorrect task ID shown on task escalation e-mails

Parmida Borhani — Fri, 13 Apr 2018 21:08:32 GMT

Revision 7 posted to Appian Knowledge Base by Parmida Borhani on 4/13/2018 9:08:32 PM

Symptoms

The task ID shown in a task escalation e-mail does not match the task ID of the task the escalation is referring to.

Cause

The Appian engines are returning an erroneous ID when queried for the Task ID. A request to return the correct ID for this query has been logged to the Appian product team as AN-35324.

Action

The correct ID can be retrieved by using the Get Process Task ID Shared Component.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2018

Tags: known issues, email, engines, process models, tasks, open issues

KB-XXXX Incorrect task ID shown on Task Escalation e-mails

Jussi Lundstedt — Fri, 13 Apr 2018 09:58:01 GMT

Revision 6 posted to Appian Knowledge Base by Jussi Lundstedt on 4/13/2018 9:58:01 AM

Symptoms

The task ID shown in a task escalation e-mail does not match the task ID of the task the escalation is referring to.

Cause

The Appian engines are returning an erroneous ID when queried for the Task ID. A request to return the correct ID for this query has been logged to the Appian product team as AN-35324.

Action

The correct ID can be retrieved by using the Get Process Task ID Shared Component.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2018

Tags: known issues, email, engines, process models, open issues

KB-XXXX Incorrect task ID shown on Task Escalation e-mails

Jussi Lundstedt — Fri, 13 Apr 2018 09:53:15 GMT

Revision 5 posted to Appian Knowledge Base by Jussi Lundstedt on 4/13/2018 9:53:15 AM

Symptoms

The task ID shown in a task escalation e-mail does not match the task ID of the task the escalation is referring to.

Cause

The Appian engines are returning an erroneous ID when queried for the Task ID. A request to return the correct ID for this query has been logged to the Appian product team as AN-35324.

Action

The correct ID can be retrieved by using the Get Process Task ID Shared Component. In order to display the correct task ID in the escalation e-mail message, customize the escalation alert message in the impacted task's Escalations tab in the Appian Process Modeler by replacing references to the tp!id parameter with a call to the getprocesstaskid() function provided by the Shared Component.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2018

Tags: known issues, email, engines, process models, open issues

KB-XXXX Incorrect task ID shown on Task Escalation e-mails

Jussi Lundstedt — Fri, 13 Apr 2018 09:42:52 GMT

Revision 4 posted to Appian Knowledge Base by Jussi Lundstedt on 4/13/2018 9:42:52 AM

Symptoms

The task ID shown in a task escalation e-mail does not match the task ID of the task the escalation is referring to.

Cause

The Appian engines are returning an erroneous ID when queried for the Task ID. A request to return the correct ID for this query has been logged to the Appian product team as AN-35324.

Action

The correct ID can be retrieved by using the Get Process Task ID Shared Component.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: April 2018

Tags: known issues, email, engines, process models, open issues

KB-XXXX Incorrect task ID shown on Task Escalation e-mails

Jussi Lundstedt — Thu, 12 Apr 2018 20:59:09 GMT

Revision 1 posted to Appian Knowledge Base by Jussi Lundstedt on 4/12/2018 8:59:09 PM

Symptoms

The task ID shown in a task escalation e-mail does not match the task ID of the task the escalation is referring to.

Cause

This is caused by the Appian Engines returning an erroneous ID when queried for the Task ID. A request to return the correct ID has been logged to the Appian product team has been as AN-35324.

Action

The correct ID can be retrieved by using the Get Process Task ID Shared Component.

Last Reviewed: April 2018

Tags: known issues, email, engines, process models

KB-XXXX Incorrect task ID shown on Task Escalation e-mails

Jussi Lundstedt — Thu, 12 Apr 2018 17:00:14 GMT

Revision 3 posted to Appian Knowledge Base by Jussi Lundstedt on 4/12/2018 5:00:14 PM

Symptoms

The task ID shown in a task escalation e-mail does not match the task ID of the task the escalation is referring to.

Cause

This is caused by the Appian Engines returning an erroneous ID when queried for the Task ID. A request to return the correct ID for this query has been logged to the Appian product team as AN-35324.

Action

The correct ID can be retrieved by using the Get Process Task ID Shared Component.

Last Reviewed: April 2018

Tags: known issues, email, engines, process models

KB-XXXX Incorrect task ID shown on Task Escalation e-mails

Jussi Lundstedt — Thu, 12 Apr 2018 16:59:45 GMT

Revision 2 posted to Appian Knowledge Base by Jussi Lundstedt on 4/12/2018 4:59:45 PM

Symptoms

The task ID shown in a task escalation e-mail does not match the task ID of the task the escalation is referring to.

Cause

This is caused by the Appian Engines returning an erroneous ID when queried for the Task ID. A request to return the correct ID has been logged to the Appian product team has been as AN-35324.

Action

The correct ID can be retrieved by using the Get Process Task ID Shared Component.

Last Reviewed: April 2018

Tags: known issues, email, engines, process models