KB-1573 Data server will not start due to 'SSE 4.2 or later' error

Parmida Borhani — Mon, 23 Jul 2018 03:17:10 GMT

Current Revision posted to Appian Knowledge Base by Parmida Borhani on 7/23/2018 3:17:10 AM

Symptoms

When trying to start the data server, users may see the following error:

'sse 4.2 or later'

Cause

This is a known issue with the version of the data server shipped in Appian installations. This version of the data server requires the SSE 4.2 instruction set, which is a flag supported by modern CPUs. Older CPUs or ones that don't support SSE 4.2 will not be able to run the data server by default.

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-105201.

Action

Open a support case with Appian Support to request the non-SSE version of the data server. The zip file provided by Support will contain the q binary and an updated q.k file. Simply replace the existing q binary and q.k file in the appropriate <APPIAN_HOME>/data-server/engine/bin/q/<OS>/ directory.

Affected Versions

This article applies to Appian 18.1 and later using a non-SSE enabled CPU.

Last Reviewed: May 2018

Tags: cpu, license, data server, processor, infrastructure

KB-1573 Data server will not start due to 'SSE 4.2 or later' error

Nick Vigilante — Wed, 02 May 2018 20:56:07 GMT

Revision 3 posted to Appian Knowledge Base by Nick Vigilante on 5/2/2018 8:56:07 PM

Symptoms

When trying to start the data server, users may see the following error:

'sse 4.2 or later'

Cause

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-105201.

Action

Affected Versions

This article applies to Appian 18.1 and later using a non-SSE enabled CPU.

Last Reviewed: May 2018

Tags: cpu, license, data server, processor

Data server will not start due to sse 4.2 or later error

Sean Kim — Tue, 01 May 2018 11:42:49 GMT

Revision 2 posted to Appian Knowledge Base by Sean Kim on 5/1/2018 11:42:49 AM

Symptoms

When trying to start the data-server, users may see the following error:

'sse 4.2 or later'

Cause

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-105201.

Action

Affected Versions

This article applies to Appian 18.1 and later using a non-SSE enabled CPU.

Last Reviewed: May 2018

Tags: cpu, license, processor, data-server

Data-server will not start due to sse 4.2 or later error

Sean Kim — Tue, 01 May 2018 07:00:26 GMT

Revision 1 posted to Appian Knowledge Base by Sean Kim on 5/1/2018 7:00:26 AM

Symptoms

When trying to start the data-server users may see the following error:

'sse 4.2 or later'

Cause

This is a known issue with the version of the data server shipped in Appian installations. This version of the data server requires the sse 4.2 instruction set which is a flag supported by modern CPUs. Older CPUs or ones that don't support sse 4.2 will not be able to run the data server by default.

Action

Open a support case with Appian Support to request the correct version of the data server. The zip file provided by Support will contain the q binary and an updated q.k file. Simply override the existing q.k and q binary in the appropriate OS directory.

Affected Versions

This article applies to Appian 18.1 and later.

Last Reviewed: May 2018

Tags: cpu, license, processor, data-server