Errors recording user activity

Certified Lead Developer

I am trying to install 18.3 HF B on some Linux boxes, but I am receiving the following errors in the Tomcat output:

INFO [ajp-nio-8009-exec-6] org.apache.catalina.core.StandardWrapperValve.invoke 2018-10-10 17:54:43,931 [ajp-nio-8009-exec-6] WARN  com.appiancorp.security.auth.activity.UserActivityFilter - Could not record user activity: secCtx=<USERNAME REDACTED>, authDetails=AuthenticationDetails[ts=2018-10-10 17:54:42.417, entryPoint=PORTAL, clientIpAddress=<IP ADDRESS REDACTED>, clientUserAgent=Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36] -- java.lang.NullPointerException

These errors are thrown every time a user clicks around, and user activity is not logged to be viewed in the admin console.

We are seeing these issues on multiple instances, both on-premise and AWS instances. Port 9300 has been added to the firewall rules for the on-premise installs, and the AWS security group is currently allowing all traffic in and out, so I don't believe it is a port issue. It is not a distributed environment. This issue is happening on both vanilla installs and migrated installs.

 

/etc/hosts:

127.0.0.1 localhost

<INTERNAL IP> <INTERNAL HOSTNAME>

 

I do see 9300 open and listening on 0.0.0.0:* when running netstat -plnt

The java process for search server is being run as the same user that installed and is running appian.

I am using the standard appian-topology, and even tried changing it to add the host and port to the search-server tag instead of the search-cluster tag.

For the migrated environment, I deleted search-local before starting up SS and Tomcat.

 

I am honestly at a loss, and not sure what I should try next. Has anyone else had this issue?

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