Community Guidelines

The Appian Community is the place for accessing resources, communicating with peers, and growing your Appian knowledge.  To provide the best experience for all members we ask for adherence to the following guidelines when participating in the Community.  These guidelines are intended to provide protocols for engaging in the Appian Community and do not replace the terms of use for the Community.

  • Be respectful, courteous and keep communications professional. The Appian Community is global and open on a variety of topics. Participate in the Community in a polite, constructive and positive manner.
  • Content is public and therefore do not post confidential or sensitive information in posts or comments.  Represent your corporate brand by adhering to what you are permitted to share.  
  • Represent yourself authentically. Provide as much information in your profile as you would like to share with your connections. We recommended that you post a photo of yourself or an avatar that represents you.
  • Share expertise with others and be open about your knowledge. The Appian Community is all about collectively sharing knowledge and resources.  If you know a solution to a question that’s been asked respond to the post.  If a Community member has answered a question that has helped you, please mark their response as ‘This helped me’.  
  • Be relevant in your posts and replies based on the subject of the discussion.  Leverage the Community search features before posting and when responding to others do so constructively and avoid hijacking a post for a different question.
  • Do not solicit business or use the Community to market your company’s services or products.  Spam, promotions, marketing links or links to content that requires subscription fees to read is not allowed.
  • Be accountable for your work and posts on Community. Though we encourage sharing expertise, using Community as a source for plagiarism or cheating is not tolerated. All work must be original. Posting of exam questions on Community for assistance from the public is considered cheating and will result in barring from credential exams in the future. 
  • Provide feedback correctly by using the appropriate channel.  Appian Community discussions are meant for collaborative conversations but is not an official support channel.  For escalations to Appian Product Support use one of the contact methods listed on the Support page.  For Community feedback or to report rule violations, moderate the content or email community@appian.com.
Frequently Asked Questions

LOGIN AND REGISTRATION

How do I login or register?

Click on the avatar in the upper right hand corner.  To login in enter your corporate email address and your Community (or previously Appian Forum) password.  If you don’t have an account, click on the link to ‘Register Now’ to create one using your corporate email address.

Why should I register with the Appian Community?

Creating an Appian Community account will provide you further access to Community features enabling you to:

  • Post new topics or questions and reply to other members' posts
  • Make connections and exchange private messages with your connections
  • Bookmark and subscribe to content
  • Manage your subscriptions and notification settings

Appian Customers and Partners also receive further access to content, resources and tools. Click here to learn more. 

How do I register as a user from an Appian Customer or Partner organization?

To register as a customer or partner user view this article.

ACCESS

What Appian Community tools and resources do I have access to?

The Appian Community site is your doorway into the informative and collaborative online content, resources and tools from Appian.  From the site you can access many self service and community tools and resources via a single place.  For some of these resources, the Community site provides links to the following other Appian sites that you will be forwarded to.  

  • The Appian Forum provides customers and partners access to case management, software downloads, shared components and license requests.  
  • Academy Online is Appian's free, e-learning platform, which offers in-depth, self-paced training courses and supporting content.

All sites use the same set of user credentials for access.  Your user type will determine your access to content and resources.

  1. Registered Public - Registered in Community only but not associated with a customer or partner account
  2. Customer - Registered in Community and associated with a customer account
  3. Partner - Registered in Community and associated with a partner account

Although a user can be linked with multiple accounts, they can only be associated with a single user type.  Your user type is displayed on your Community profile page.

The following tables summarize access by user type and resource.

Appian Community:

Resource/Functionality

Registered
Public

Customer

Partner

Read & Participate in Discussions

Yes

Yes

Yes

Explore the AppMarket

Yes

Yes

Yes

Download Apps from the AppMarket
* Free & Downloadable Apps

No

Yes *

Yes *

Knowledge Base

Yes

Yes

Yes

The Appian Playbook

No

Yes

Yes

Health Check Request Analysis Form

No

Yes

Yes

Latest Product Webinar

Yes

Yes

Yes

Product Feature Highlights

Yes

Yes

Yes

Training Program Information

Yes

Yes

Yes

A-Score Profile Details

No

No

Yes

A-Score Report Request

No

Yes

No

Partners tab/area

No

No

Yes

Appian World Presentations

No

Yes

Yes

Appian Forum:

Resource/Functionality

Registered
Public

Customer

Partner

Case Management - Product Support Cases
* Support Case Contacts only

No

Yes *

Yes *

Case Management - A-Score Cases

No

No

Yes

Case Management - Assurance Cases
* PS Assurance Customer Contacts only

No

Yes *

No

Account Management - View account info

No

Yes

Yes

Account Management - Add installation details

No

Yes

Yes

Account Management - Manage users
* Only account admins can manage users

No

Yes *

Yes *

AppMarket Submissions

No

Yes

Yes

Software Downloads
* Specified users only for on-premise accounts

No

Yes *

Yes *

License Requests
* Specified users only for on-premise accounts

No

Yes

Yes *

Appian Academy:

Functionality

Registered
Public

Customer

Partner

Online Courses

Yes

Yes

Yes

Credentials

No

Yes

Yes

How can I access the Appian World 2018 presentations and content?

You’ll need to log into Community to view the presentations.  If you still don’t have access, please see the info below: 

  • Are you an Appian Customer or Partner, but cannot access the presentations? Please have your account’s User Registration administrator add you via these steps.
  • Are you a prospect that attended AW18? Please register for an Appian Community ID.  Once registered, please email community@appian.com to request access!

MY PROFILE

How can I update my profile and my avatar?

Once logged in, click on the avatar in the upper right hand corner and select ‘Profile’.  Click on the Edit Profile link and enter in the information you would like to add or update.  You can select an avatar picture, update your display name and enter in other information about yourself.   Note that your email address will be visible in the read only view but will not be editable and displayed in the edit view.

What about my profile is viewable publicly and to other members?

Only your avatar and display name are viewable publicly associated with content (e.g. posts or replies) you create in the Community.  If you are a Partner user and have an A-Score badge, that badge will also be visible on your hover-over card.

Other Community members can view your Profile page but will only be able to see your avatar and your display name.  They can also see the Activity and Questions tab which provides a subset of the activity visible in the activity stream on the home page or under Discussions.

Your connections are who you choose to share your profile information with.  Connections can view the information you complete on your user biography, in addition to the following additional tabs: Connections, Mentions, Likes and Achievements.  Note that connections cannot view your email address.

What is my Connections list and how do I add members?

Connections allow you to associate with others on the Appian Community.  Connected members can view profile details about each other and are able to exchange private messages.

To add a connection, navigate to the user’s profile by searching for them in the Advanced Search or by clicking on their display name on content they have authored.  On their user profile page click on the ‘Connect’ button and complete the form.  The member will be notified about the connection request and can accept or deny the request.

What is a private message and how do I send one?

Private messages enable you to send private notes to your Community connections.  Click on the Messages icon on the header, select ‘New Message’ and complete the form.  Note in the Recipients field you will only be able to select your connections.

What are achievements?

Achievements are awarded to Community users based on the user’s involvement in certain activities in the Appian Community.

DISCUSSIONS

How do I ask a question?

On the Discussions page select a category where you would like to post a topic or question to.  Click on the ‘Ask a question’ button, enter a subject and description and click on the ‘Post’ button.

How do I insert an image or file in a post or reply?

On a new post in the Description field you can drag the file or image into the editor.  You can also click on the ‘Insert’ menu item and select ‘Insert image/video/file’ option.  In the form that opens up select ‘File Upload’ in the ‘From’ drop-down and then select the file, image or video you would like to upload.

What is a Verified Answer?  What is a Suggested Answer?

Answers identify responses that have provided a solution to a question that is posted.  When a question has an answer, the question and the corresponding answer get icons to distinguish them.  

A reply becomes a verified answer when the post author or a Community moderator clicks on the ‘This helped me’ link on the reply.  A reply becomes a suggested answer if a Community member clicks on the ‘This helped me’ link on the reply.  If multiple Community members indicate a specific reply helped them then that reply gets elevated from a suggested answer to a verified answer.

Verified answers are identified by a green check-mark and suggested answers are identified by an orange check-mark.

What is a tag?  How is a tag used?

A tag is a single keyword or phrase that describes or categorizes content.  You can add one or more tags to discussion posts you create. Make sure to use tags that are relevant for the post.  For example, in a post about a SAIL recipe, you might add the tags: SAIL, recipe.

Tags are also added to content in other areas of the Community.  Tags are used to navigate content in the Knowledge Base, The Appian Playbook and resources in the Partner area.  A tag cloud is displayed in these areas. The more frequently a tag is used, the larger it appears in the tag cloud.

PRODUCT SUPPORT

How do I open a new product support case?

Make sure you are logged in and registered as a customer or partner user.  Click on the Create/Manages Cases button on the Community Support page.  Clicking on the button will open up the Appian Support site in a new tab.  Appian support contacts will have the option to create cases on this site.