Appian designer is opening with localhost but not with exact URL

rishub over 8 years ago

hi All,

I am trying to upgrade Appian from 7.5 to 7.11. After completing the upgrade, when I am trying to access the Appian through URL, I have specified. It gives error "This page can not be displayed" but it does show under fine if I use "localhost:8080". I did look into "compatibility view settings" & unchecked those but it did not make any difference. Also, while using local host if I am trying to access "design" or "Admin" console, I just end up getting a blank image (screenshot attached). Can anyone guide what is the root cause & how can I fix it?

Thanks

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0 rishub over 8 years ago

I did copy stuff from accdocs1 from 75 to 711. Can that be issue?
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0 Alok Mohare
Appian Employee
over 8 years ago

Are you using the IE browser that's pre-installed on Windows Server?

Can you try accessing the site from you local machine using the following url:
http://XXXXX:8080/suite/design
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0 rishub over 8 years ago

I did try both. On my local machine, it gave me "This page can not be displayed" message.
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0 ashman over 8 years ago

Rishub, did you copy the static content present in suite.ear to web server?
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0 Alok Mohare
Appian Employee
over 8 years ago

1) Can you get a network capture (using IE / Chrome developer tools) so that we can see what the request / responses are when you try to connect to the site?

Instructions for IE:
msdn.microsoft.com/.../gg130952(v=vs.85).aspx

2) Did you install Jboss from scratch or copy pasted the previous installation directory of Jboss? If its the latter, then please ensure you delete the following directories from Jboss:
<JBOSS_HOME>\\standalone\ mp
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0 rishub over 8 years ago

@Ashman, I not using webserver.
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0 rishub over 8 years ago

@Alok, I did the network capture. Attached is the file. did delete the tmp & tried but did not work.
NetworkData.xml
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0 Shyam Bommakanti
Certified Lead Developer
over 8 years ago

@rishub Few questions:
1) Were you able to login on the clean install of 7.11?
2) Did you try on another browser?

Try these:
1) Delete Jboss temp files and restart.
2) Access from Firefox private or Chrome Incognito.
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0 Shyam Bommakanti
Certified Lead Developer
over 8 years ago

@rishub Please upload the network capture archive .har file. You can obtain that by F12 on IE and then open your site url and save. Screenshot attached for reference.
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0 Alok Mohare
Appian Employee
over 8 years ago

There were two issues here:
1) When bypassing the web-server (using port 8080), the conf.suite.SERVER_AND_PORT property was not configured using <APP_SERVER_HOST>:<PORT>.
2) There were misconfigurations with IIS, when using port 80. IIS was re-configured using the instructions from the following link:
docs.appian.com/.../Configuring_IIS_with_JBoss.html

This resolved the issue.
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