hi everyone
we just have a trouble in data sync.
we have created some record types from the database, but one of them failed in data sync.
the status is "failed" in sync history.
the detail shows "Alert: Unable to sync due to a system failure. Issue identifier: [e0bcc3cb-4961-443e-be9d-ced7237ae97c]".
is there some proboble reasons for this trouble?
Thank you all.
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I don't think this is the problem of type because the error is coming randomly. At times through smart service it works successfully and at time it fails and also it doesn't fail in dev or test at all. It is only failing in PROD.
Guess what I am getting at is that it is most probably a data issue.
If you are using the smart service, it means you are doing a sync for specific ids.
I would assume that you don't have the same exact data in all your environments which would explain why it works in certain environments and not others.
Just wanted to add one more info, we have done SAP integration through which we are sourcing data in the record.