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Hi All,
Greeting!
We have faced this issue with one of the users. They are able to see the requests that they created. But when they are added as watcher for records, they are receiving an email with link from that link they are unable to open the record and facing this and they have necessary permissions as viewer in the respective group.
Could anyone please suggest any answer for this.
Best regards,
Kiranmai Palanki.
Discussion posts and replies are publicly visible
You need to ensure if the link is correct and is not having any characters to make the link invalid - then as per the error, the issue can be the object does not exist instead of it being a permission issue.
The issue usually occurs when the record identifier is not passed correctly or the record data does not exist in the system.
Hope you are using a!urlForRecord() to generate the link. Please verify that the generated dynamic link is correct and test it properly. If the link is invalid, fix it by passing a valid record identifier. If the link is correct, then check the record's security settings.https://docs.appian.com/suite/help/26.2/record-view-security.html
Is that URL in the link correct? Does it work for other users?
Link is working as expected because I'm able to open the same link as admin but user is not able to view the same link
Record identifier is correct as we are able to open as admin
Security we have viewer access to All user and admin access for admin group. User is part of all users group but still facing issue to open the link. And we are using a!urlForRecord() togenerate the record link as I mentioned above the link is working fine for admin group
Yes URL is correct for some users it is working fine
Is row-level security enabled on the record?
this is weird then - as user has viewer rights to the record they should have visibility. Can you check under Security of record if there is any other condition that might restrict the access - such as a group membership or field level security?