Hi All , I am using Receive Message event to trigger a process model through email and storing all the required email properties using message properties bean.Whenever the mail comes to inbox and process gets triggered , i am creating a entry in Database and storing all the details(subject,body,to Email,cc Email etc) under single ID .Now let say user responds to same email , then again process gets triggered and creates a new entry in Database which is kind of duplicate entry for the same request/email .
So i need some help on how should i Group Email Threads under a Single ID. Whenever there is an email thread on the same topic , then the emails should be consolidated onto a single ID.
Any thoughts ? Please advise .
Thanks in advance.
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