Let me explain my situation:
I have a workflow where certain actions are performed. When a user, let's say XYZ, initiates the process, they are initially assigned as the assignee. However, I need to be able to change this assignee. To handle this, I've created a separate workflow where I only capture the latest active tasks. From this list, I select the task for which I want to change the assignee.
Once I reassign the task to a new user, let's call them ABC, I need all subsequent tasks initiated by input to go to this new assignee.
To clarify, after initiating the process, I continue working with the same input task when I am the assignee. However, after reassigning the task through a different process, I need to capture the latest assignee for that process, even new assignee's information is already saved in the database.
Please let me know if you need more information or if you have any suggestions.
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We're capturing the process ID instead of the task ID to reassign the task. Apart from that, the smart service will handle further actions upon receiving a valid task ID. Thanks :)
Great! What was the issue and how did you solve it?
Hi Stefan Helzle , It is solved now !! Thanks
Yes, These are the tasks report that is used to get the latest active tasks right now . I am not filtering anything apart from active
What kind of report is this. Do you apply any kind of filtering?
Okay Stefan Helzle ,So , these are the tasks that is coming from while i initiate the process after that i reassign the same task to another person then that person is able to get the email notification but not the tasks. Let me show you the process and report itselft earlier this process is assigned to me and now it is assigned to another one
Depending on how you implemented that task list. Can you share some details?
Hey Stefan Helzle ,
I've utilized the reassignment smart service, which sends tasks to the user's email, but they're not appearing in the task list. Could you please provide more information on this?
Will the task appear in the new assignee's task list for further action? Currently, I only receive an email about the task reassignment.
Thanks Stefan Helzle , I did that but differently , thanks again for you comments always
How do you do that reassignment? Cancel the process and start a new one? Why not just reassign that task using a smart service?