a!safeLink close window automatically

Question

Iam using safeLink to open up a outlook draft email. The below code works fine but along with the draft email it also opens a IE pop up window. a!richTextDisplayField( value : a!richTextItem( text: { "For any questions please email ", a!richTextItem( text: "Team.", style : "UNDERLINE", link: a!safeLink( uri: "mailto:xyz@company.com?subject=Question&body=Content" ) ) } ) ) Any suggestions to avoid or to close the window automatically ? 
 OriginalPostID-179573 
 OriginalPostID-179573

Robert Shankin · Accepted Answer

Ramesh - I don't have any suggestions to close the window. But, a couple of things - (1) Your approach is clever, but it pushes the limits of how safelinks are intended to be used. Specifically, you are leveraging implicit features of the browser and the operating system to open the draft email. This is not supported functionality of the product. It cannot be guaranteed to work in the future. (2) When a users clicks this link, they are effectively exiting your Appian process. This limits your ability to manage your process fully and track how the process is being used. Consider instead collecting the message details in an Appian user task form and sending email using the send email smart service. For even more detailed control, assign a task instead of sending an email.