Can Appian launch a process based on an SMS message from an external application

Question

Can Appian launch a process based on an SMS message from an external application?... OriginalPostID-82483 OriginalPostID-82483

johnl7718 · Answer

Yes, Appian can launch a process based on an SMS message from an external application. Here's a general idea of how you can achieve this: 
 
 Create an HTTP endpoint in Appian that accepts incoming SMS messages. 
 Integrate the external SMS application with Appian using the HTTP endpoint. 
 Parse the SMS message in Appian to extract the relevant information. 
 Use the extracted information to trigger a process in Appian, such as creating a new record, updating an existing record, or starting a new workflow. 
 
 You may need to write custom code in Appian or use a plugin to handle the SMS integration, but the exact implementation will depend on the specifics of your use case and the SMS application you're using. 
 Read More: SMSala