An e-mail could not be sent because the run as user for this activity could not access one or more of the groups listed in the e-mail address.

Question

I created a portal that takes an application from the internet. As part of the process, a notification email has to be sent out the office notifying them that I have a new application. 
 I created a portal to accept the application and it runs under a Service Account and writes the record, but can not send out the notification email. 
 The email smart service is configured to send to a group (there are more than one individual that needs to get the email) and I am getting the following error message. 
 "An e-mail could not be sent because the run as user for this activity could not access one or more of the groups listed in the e-mail address." 
 The Service Account has initiator religious to the Process Model. 
 How do I give the service account access to the Group without adding it to the group? 
 If I add it to the group, wouldn't Appian send an email to the service account? 
 Am I obsessing about something that doesn't matter?

Mike Schmitt · Accepted Answer

Yes, in higher environments, when automated deployment has been used, the service account handling deployments automatically becomes "publisher" of every process model imported under it - which is what we want, as it circumvents lots of issues we had back in the old days with deployments done under personal accounts (back when that was the only option).

Mike Schmitt · Answer

The process model should be published under the authority of a service account that has admin priveleges. The email node should be configured with "run as whoever designed this process model" assignment (which really means whatever account last published the model).

An e-mail could not be sent because the run as user for this activity could not access one or more of the groups listed in the e-mail address.

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