I am trying to escalate a task when it is idle for 90 days
During escalation i use
I didnt provide any values in DestinationProcessID since i dont know the runtime process ID of the escalation process model.
somehow my escalation is not triggering the escalation workflow
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My typical recommendation is to stay with the OOTB notification function.
The issue here is expectation setting. When you start to customize this in one app, your client wants this for any app. And the route of trying to customize Appian default behaviour can end in extremely ugly and hard to maintain apps.
Thank you Peter and Stewart for the suggestions. Much Appreciated.
I agree with Stefan, Even on the Documentation somewhere I have read that on Escalation>Starting Process via message is going to be deprecated in future release.
And on second thought, we can achieve it by having a parallel flow on Task assignment which will wait on a timer and task status condition and trigger the Send Email customized Alert to the recipients.
I meant something different. Try to stay with the OOTB task notification and escalation email.