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Latest Knowledge Base Articles

KB-2253 2026 Holidays and On-Call Hours FAQ
- Revision #26
- on 3 Dec 2025 8:23 PM
Table of Contents: Customer support during on-call hours and holidays On-call hours within each region Holidays within each region Blackout Periods Customer...
KB-2236 FedRAMP / PCI / Protected B maintenance schedule
- Revision #10
- on 3 Dec 2025 7:54 PM
Purpose Any patch released by Appian or a third party must be deployed to FedRAMP/PCI/Protected B- compliant sites within 30 calendar days of the patch being generally...
KB-1248 How to address high memory usage in self-managed Appian environments
- Revision #17
- on 24 Nov 2025 8:05 PM
This article details root causes as well as corrective actions to be taken in situations where an Appian environment is experiencing higher than normal memory usage....
KB-2361 Addressing Canadian Data Residency and Compliance for Appian Private AI with Cross-Region Inference
- Revision #1
- on 20 Nov 2025 8:21 PM
Executive Summary This document explains the strategy and compliance posture for Appian Private AI services operating within Canada. To provide our Canadian customers...
KB-2360 A user is locked out due to accessing an invalid task too many times.
- Revision #20
- on 13 Nov 2025 6:28 AM
Symptoms A user is unable to access a task even though it has been correctly assigned. Below are a few instances of the front end errors that users may observe: ...