Amazon Connect Connected System

Overview

Helps to manage the Amazon Connect configurations securely and make them available for the Amazon Connect Component to use.

Key Features & Functionality

Comes with an Amazon Connect template and a client API.

Amazon Connect Connected System - It takes Amazon Connect configurations such as region, instanceId, instanceName, Web Socket URL, Bucket Name, Solution Id and UUID, etc. These configurations are useful to initialize the Amazon Connect Contact Control Panel (CCP), storing call recordings and generating transcripts. Please find more details about the parameters in the attached document.

Amazon Connect Client API - This is invoked by the Amazon Connect Component plug-in to initialize the Amazon Connect Contact Control Panel (CCP).

Appian AppMarket over 2 years ago
Release Notes - v1.1.0
*No functional updates*

*Technical Updates made*
- Added new parameters to the Amazon Connected System to pass the "Access URL" for Amazon Connect.
- Added new parameters to the Amazon Connected System to pass the "CCP URL" for Amazon Connect.
This is to ensure any customer who has their Amazon hosted in a different region, results in its own customized URL, so instead of using the Amazon default generated one, customers can pass their own URL for ease of setup.
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