Handling unstructured work is an important challenge facing today’s digital world.
Not all possible scenarios, operating procedures, or exception paths can be envisaged and designed during initial IT development phases. These problems impact functions in multiple industries: Customer Service in Retail, Order Management in Telecom, Claims Processing in Insurance, just to name a few.
Infosys’ Dynamic Case Management app provides business users with a real-time workflow management solution that brings structure to all case management use cases.
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