Engage 360

Overview

Persistent’s Engage 360 application utilizes the Appian Platform to create a centralized site for managing business processes, incorporating customer-centric data, evaluating business-critical data, and providing necessary analytics.

The app is designed to form a workflow layer over Salesforce.com’s Customer Relationship Management solution. It manages client data, integrates with SAP system to manage the sales order and delivery system and uses SAP’s predictive analysis to manage future demands.

This application offers the following list of advantages over the traditional isolated usage of multiple enterprise applications:

• One stop views for Customer 360, Sales and Delivery Management providing Appian records for leads, accounts, cases, and products
• Unified user experience
• Ready to use native mobility
• Flexible workflow to layer on the top of existing CRM and ERP systems
• Central document repository
• Enablement to add additional business function processes across organizations
• Real-Time collaboration between systems for exchange of information