Overview
Claim handlers manually reviewed and processed ALAE and indemnity payments for over 200 suppliers, leading to significant inefficiencies. Complex vendor contracts made it difficult to validate invoice amounts against contracted rates, resulting in frequent cost leakages. Additionally, discounts such as quick pay and volume discounts were inconsistently applied, further increasing costs. The lack of systemic controls meant duplicate invoices often went undetected, while manual approval and reporting processes slowed down operations and made oversight challenging. These inefficiencies not only caused financial penalties and higher operational costs but also strained relationships with suppliers and increased compliance risks. A scalable, automated solution was needed to streamline validation, enforce contract terms, and improve transparency.
Key Features & Functionality