Customer Onboarding (iCOB)

Overview

Many organizations rely on outdated and complex on-boarding processes that are manual, error-prone, time-consuming and cannot keep up with ever-changing requirements imposed by regulatory authorities. Incessant’s Customer Onboarding (iCOB) application is quick, easy to use, and scalable.  The iCOB framework utilizes the power of the Appian platform to deliver a highly configurable workflow and set of business rules, to enable business users to automate the customer on-boarding journey. A new strategy or service offering, a new fund or share class can be configured and made available to customers in less than a day.  iCOB also provides capabilities to assist organizations to track and generate tasks that help on-board new customers in a correct, consistent and complete manner.

Key Features & Functionality

  • Configuration of
    • Products and services across multiple lines of business
    • Characteristics that define a customer
    • Mandatory and non-mandatory requirements
    • Approval and workflow processes
    • Deadlines for approvals
  • Automatically determine important customer characteristics during the registration process
  • Generate personalized requirements that have to be fulfilled and tracks them to closure
  • Upload of supporting documents required for on-boarding
  • Ability to configure the automatic creation of tasks for documents that require periodic validations
  • Addition of non-standard or one-off requirements that specific to a customer and tracks them to closure
  • Integration with multiple interfaces such as AML and KYC to facilitate and validate various checks
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