Customer Onboarding (iCOB)

Overview

Many organizations rely on outdated and complex on-boarding processes that are manual, error-prone, time-consuming and cannot keep up with ever-changing requirements imposed by regulatory authorities. Incessant’s Customer Onboarding (iCOB) application is quick, easy to use, and scalable.  The iCOB framework utilizes the power of the Appian platform to deliver a highly configurable workflow and set of business rules, to enable business users to automate the customer on-boarding journey. A new strategy or service offering, a new fund or share class can be configured and made available to customers in less than a day.  iCOB also provides capabilities to assist organizations to track and generate tasks that help on-board new customers in a correct, consistent and complete manner.

Key Features & Functionality

• Configuration of
  • Products and services across multiple lines of business
  • Characteristics that define a customer
  • Mandatory and non-mandatory requirements
  • Approval and workflow processes
  • Deadlines for approvals
• Automatically determine important customer characteristics during the registration process
• Generate personalized requirements that have to be fulfilled and tracks them to closure
• Upload of supporting documents required for on-boarding
• Ability to configure the automatic creation of tasks for documents that require periodic validations
• Addition of non-standard or one-off requirements that specific to a customer and tracks them to closure
• Integration with multiple interfaces such as AML and KYC to facilitate and validate various checks