Logistics Management

Overview

Persistent’s Logistics Management application provides a comprehensive, data-centric application that helps Logistics Companies manage their customers, customer requests, and other operations all in one place.  The application not only simplifies and strengthens end-user communication, but also provides a strong platform for both the shipper and carrier to make smart decisions based on executed processes.

The application creates a seamless transition between the Appian platform and an external Web UI. Through data-driven processes, required details for successful deliveries are dynamically created throughout the shipment lifecycle. These details include estimating pricing, generating invoices, creating and scanning barcodes, customer requests, as well as billing and payment details.

Key Features and Functionality

Solution Highlights:

• 100% Mobile enabled empowers end-users to complete all processes on-the-go
• External Web UI Integration enabling direct initiation by customer or CSR
• Track Packages through barcode scanning
• Process dynamically generates the required invoices, pricing, discounts, and bills based on origin, destination, and claimed coupons
• DocuSign Integration for digital signatures to expedite the process
• Currency converter for international billing and shipments
• Payment gateway for secured transactions

Appian Highlighted Feature:

• Barcode Generator

Records:

• Shipment
• Customer Summary
• Customer Service

Reports:

• Shipment Dashboard
• Customer Requests