Privacy Helpdesk

The Privacy Helpdesk app is part of the ‘KPMG Privacy Apps’ suite that gives you a robust, scalable and secure platform on which to manage data privacy compliance quickly, easily and cost-effectively. This application provides functionality to triage, handle and track all privacy related queries.

Key Features and Functionality: 

• Allows for the management and prioritization of potential personal data breaches and data subject requests by routing to the relevant KPMG Privacy App
• Manages and tracks actions related to queries and re-directs responses to requests as appropriate 
• Assists helpdesk operators with a knowledge base of answers to common queries
• Integrates with your favourite chatbot to provide real time natural language responses to queries

KPMG’s Privacy Apps Suite:

Organisations need industrial-strength systems to manage privacy in a sustainable way and help them move from a defensible position around privacy to leveraging privacy for competitive advantage – which is why we’ve developed KPMG Privacy Apps on Appian.

Our suite of apps gives you the ability to meet privacy requirements in a way that’s automated, integrated, scalable and robust. Devised by our team of leading global privacy and technical experts and with input from twenty five clients, these powerful tools provide automated data compliance and transparency via simple-to-use dashboards and intuitive analysis and reporting features.

Each app can be bought and used in isolation; or they can be combined into a single, end-to-end solution, giving you unrivalled privacy compliance capabilities.   What’s more, they can be easily and securely integrated into your existing IT architecture and personal data management systems and processes.

KPMG's Privacy Apps Suite is a 2019 AppMarket Award Winner