Retail Bank Digital Account Opening

Overview

Consumer banking has witnessed a surge in transactions over digital channels compared to traditional channels. 61% of Internet users bank online and 35% of mobile users bank using their mobile phones. However, only 16.3% of customers open accounts through digital channels.  HCL’s Digital Account Opening application integrates across web, mobile and branch, enabling a seamless opening process. A process automation and API driven approach reduces customer burden and drives onboarding efficiency.

Key Features

The key features and capabilities include:

1. Simplifying the process-centric guided workflow with an interactive UX that engages the customer and bank user
2. Providing an omni-channel experience through an integrated application
3. Automating application data capture for identification documents like driver’s licenses, accelerating processing time and minimizing risks
4. Integrating document capture with scanner integration for branch staff to scan and attach documents instantly
5. Managing high risk application processing through back office process integration
6. Measuring KPIs – actionable insight to monitor and measure the performance of the account opening process
7. Targeting real-time product recommendations and offers based on a customer’s profile to cross- and up-sell products