Consumer banking has witnessed a surge in transactions over digital channels compared to traditional channels. 61% of Internet users bank online and 35% of mobile users bank using their mobile phones. However, only 16.3% of customers open accounts through digital channels. HCL’s Digital Account Opening application integrates across web, mobile and branch, enabling a seamless opening process. A process automation and API driven approach reduces customer burden and drives onboarding efficiency.
The key features and capabilities include:
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