Appian Community and Appian Academy are being upgraded. As a part of the upgrade, Appian Community is currently in read-only mode, and user registration is disabled until August 3. We apologize for any inconvenience this may cause, but a more secure, stable, and performant Community experience is coming soon!
The new Appian Community launches August 3, followed by Appian Academy on August 7. During the migration, Appian Community Edition, Appian Academy, Documentation, Certifications, Instructor-led Customer Training, Partner Sales Training & Accreditation, and Forum (for Appian Partners and Customers only) will remain available.
Overview
Digital disruption is redefining branch banking globally, resulting in a significant reduction in the number of branches. Branches are also being reformatted to focus on complex and high-value transactions. There is an increasing needed to synergize the digital and physical worlds of the customer to drive a significant increase in customer engagement and revenue at a branch.
HCL’s Digital Branch Customer Experience application demonstrates how the customer can be engaged at a branch by leveraging digital solutions. The app addresses managing customer footfall at the branch, reducing wait times, providing priority services to privileged customers, and pushing real-time product offers based on a customer’s profile.
Key Features
The key features and capabilities include: