Study Data Access Management

Overview

Access to appropriate services, applications, and resources in any organization is critical and needs to be carefully managed, especially for Clinical Trials, where teams within a pharmaceutical company collaborate with supporting external clinical staff.

Typically, users within an organization raise requests for access to applications via traditional channels like a help-desk ticket system or via email. These requests are processed by an administrator or the asset owner. This traditional approach to request and grant access takes time, reduces productivity, and in some cases, creates security risks.

Access requests raised via email result in poor visibility and accountability from the time access is requested until it is approved/denied. Extensive manual tracking of requests is required if the request needs to be modified.

The traditional approach of handling access requests raises the following challenges:

• Reliance on emails and Excel-based requests
• No automated reporting of access request cycle times
• Time-consuming, non-standardized process to determine the applications that are to be provisioned for a user
• Manual and repetitive work involved in provisioning each application, making it error-prone and inefficient
• Lack of visibility into the current status of an access request

The Study Data Access Management solution automates the manual process for requesting, approving, and provisioning access to systems and resources through a modern business application that delivers a rich, mobile-enabled user experience. It enables users to create access requests based on business roles by simply sending an email to an AI Agent or filling an intuitive form or uploading the details in an Excel template for automated processing.

Key Features & Functionality

The solution uses Data Fabric to integrate with ServiceNow for provisioning access to clinical trial systems, while tracking the status of all requests in a unified dashboard.

Once the request is initiated, the SDAM solution:

• Retrieves the list of applications along with access level, based on the selected business role for each user.
• Follows the business process for approvals and provisioning to complete the request via ServiceNow.
• Notifies the requester when the request is complete.
• Leverages AI CoPilot for end users to explore enterprise data relating to User Access requests.

All access requests progress with complete transparency for the requester and system administrator. All users have access to their own requests while system administrators can see all access requests