Twilio Conversations

Enabling real-time chat interaction via Twilio's HIPAA compliant messaging service (Conversations)

Key Functionality

  • twilioConversations component
    • displays the UI components for chat, includes a window containing the message history and a text box for sending messages
    • allows an Appian user to send and receive messages in real time
    • configurable branding colors to match target site look and feel
    • configurable update events (onSendMessage, onReceiveMessage, onMessageSave, onErrorSave)
  • twilioNewMessageListener
    • monitors a list of conversations, and updates the Appian UI with related metadata when a message comes in