Twilio Conversations

Overview

Enabling real-time chat interaction via Twilio's HIPAA compliant messaging service (Conversations)

Key Features & Functionality

• twilioConversations component
  • displays the UI components for chat, includes a window containing the message history and a text box for sending messages
  • allows an Appian user to send and receive messages in real time
  • configurable branding colors to match target site look and feel
  • configurable update events (onSendMessage, onReceiveMessage, onMessageSave, onErrorSave)
• twilioNewMessageListener
  • monitors a list of conversations, and updates the Appian UI with related metadata when a message comes in