FeedbackLoop

FeedbackLoop is an advanced user testing and feedback management platform designed to streamline the process of user acceptance testing (UAT) and enhance collaboration between business testers, help desk users, and development teams. With a modern and intuitive interface, FeedbackLoop empowers users to efficiently manage and analyze testing sessions, ensuring high-quality software delivery.

Key Features

• Start and End Testing Sessions: Easily initiate and conclude testing sessions with a few clicks, providing a seamless experience for testers and ensuring all testing activities are accurately tracked.
• Review Uploaded User Screenshots: Access and review screenshots uploaded by users during testing sessions. This feature allows for a detailed examination of user interactions and identification of any issues encountered.
• Uploaded Session Recording: Review screen recordings uploaded by users, offering a comprehensive view of the entire testing session. This feature helps in understanding user behavior and pinpointing specific problems.
• Review All Processes Completed in the Sessions: Analyze all processes completed during a testing session. This includes detailed logs and summaries of user actions, helping to identify patterns and areas for improvement.

Future Features

• Create JIRA Tickets from Session Feedback: Enable the creation of JIRA tickets directly from session feedback. This integration will streamline the issue reporting process, ensuring that feedback is promptly addressed by the development team.
• Replay Session Recording within the Summary View: Introduce the ability to replay session recordings within the summary view. This feature will allow users to review sessions in real-time, providing a better understanding of user interactions and facilitating more effective troubleshooting.

FeedbackLoop is designed to provide a comprehensive and efficient solution for managing user testing sessions, from initiation to detailed review and analysis. By centralizing all feedback and session data, FeedbackLoop ensures a seamless and collaborative UAT process, ultimately leading to higher quality software and improved user satisfaction.