Emails are not being sent intermittently

roopeshv1 over 7 years ago

We are sending email notifications to different users (not appian users) through process model, but sometimes emails are not delivered to the end user. Even the same user (email address) receives email sometime and at other time email is not delivered. We checked the logs as well but could not find anything. Is there any setting that needs to be enabled in logs to check for such cases. Any inputs please

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0 balakrishnanm1 over 7 years ago

Hi - Does the program has any validations for identifying the recipients? If yes, you may need to check whether the criteria is erring out in any scenarios since you have stated that the business users receive email on a certain iteration.

How have you relayed on the email addresses of "different users" in the PM? Is it via a constant or have you hard-coded? In this case you might have to check the separator as well.
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0 balakrishnanm1 over 7 years ago

Hi - Does the program has any validations for identifying the recipients? If yes, you may need to check whether the criteria is erring out in any scenarios since you have stated that the business users receive email on a certain iteration.

How have you relayed on the email addresses of "different users" in the PM? Is it via a constant or have you hard-coded? In this case you might have to check the separator as well.
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