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Weird Session Timeout Behaviour with SSO / SAML Configuration

caz
A Score Level 1

Hi all,

Has anyone seen any weird behaviour with session timeouts when using SSO to access Appian? We're on 17.1 with a session timeout of 20 min in the Admin Console and web.xml has a timeout of 65 mins, yet some people are being logged out after 15 mins, others don't seem to get logged out at all (particularly those who log into Appian directly, not through SSO). Our SSO sessions time out after 1 min.

Is it possible that session timeout settings are cached somehow? Anyone know why we might be seeing this behaviour?

Thanks,

Caz

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  • 0
    A Score Level 1
    Actually, guys, it looks like it's assuming the timeout is 5 mins in one place and 2 mins in the other. So, because I want the timeout to be 20 mins, I've upped the timeout in the AC to 23 mins because I'm assuming it's doing the following:

    Get timeout value from AC config (i.e. 20 mins)
    Assume timeout is 5 mins (as stated in forum.appian.com/.../Upgrade_Guide.html), subtract 5 from the timeout value (i.e 15 mins)
    Send timeout alert at 15 mins, saying it'll log out in 2 mins
    Log out 2 mins later (i.e. after 17 mins)

    Can anyone confirm my assumptions? - C
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  • 0
    A Score Level 1
    Actually, guys, it looks like it's assuming the timeout is 5 mins in one place and 2 mins in the other. So, because I want the timeout to be 20 mins, I've upped the timeout in the AC to 23 mins because I'm assuming it's doing the following:

    Get timeout value from AC config (i.e. 20 mins)
    Assume timeout is 5 mins (as stated in forum.appian.com/.../Upgrade_Guide.html), subtract 5 from the timeout value (i.e 15 mins)
    Send timeout alert at 15 mins, saying it'll log out in 2 mins
    Log out 2 mins later (i.e. after 17 mins)

    Can anyone confirm my assumptions? - C
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