• State Not Answered
  • Replies 2 replies
  • Subscribers 12 subscribers
  • Views 3067 views
  • Users 0 members are here
Related Discussions
Home » Discussions » Administration

Password Reset For 17.3 Engines

aneeshv713

We forgot the password which we used to start/stop engines in 17.3.

We want to stop the engines but we cannot until we remember the password.

Can we reset the password? If yes, how?

When we try to reset the password using --> ./password.sh -p <password>, we get the following error.

 

Please shutdown the following services before changing your password: [ServiceManager]

 

How can we resolve this error and change password?

  Discussion posts and replies are publicly visible

Parents
  • 0
    A Score Level 2
    If this is a windows server and you have configured ServiceManager as a windows service...you have to go to Services and then look for AppianServiceManager and stop that service. Easy fix is to stop all Appian services, reboot the OS and then resetting using password.bat -p "new password". In 17.3 there was initially a bug that didnt' start the engines using password.bat or password.sh and the fix was to manually supply the password in appian/services/bin/win-service/service.bat file and look for %APPIAN_SM_PASSWORD% and replace it with the password that you supplied. You don't have to do this if you have deployed the latest hotfix of appian for version 17.3.
Reply
  • 0
    A Score Level 2
    If this is a windows server and you have configured ServiceManager as a windows service...you have to go to Services and then look for AppianServiceManager and stop that service. Easy fix is to stop all Appian services, reboot the OS and then resetting using password.bat -p "new password". In 17.3 there was initially a bug that didnt' start the engines using password.bat or password.sh and the fix was to manually supply the password in appian/services/bin/win-service/service.bat file and look for %APPIAN_SM_PASSWORD% and replace it with the password that you supplied. You don't have to do this if you have deployed the latest hotfix of appian for version 17.3.
Children
No Data
© 2024 Appian. All rights reserved.
We want to hear from you! Submit a review on Gartner or G2.