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System Admin Account LockOut

zrizvi

Is there a way to reset the system admin password without having access to the admin console? Our sys admin password for a dev environment has been lost and we need to access the environment using the suite/portal/login.jsp page. Unfortunately there's no 'reset password' link on the login page since this is an on-premise installation using Appian v17.3.

Is there a way to reset a password without being able to login to Appian?

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  • 0
    A Score Level 2
    try doing it through two ways shown below....its just a suggestion...may work or may not..
    1. Create a process with Reset password smart service and put in the username of the account as "Administrator". and then put in new password and run the process.
    2. If option 1 doesn't work...try adding password.properties file with the following options:
    conf.password.ADMIN_USERNAME=Administrator
    conf.password.ADMIN_EMAIL=Administrator
    conf.password.ADMIN_TEMPORARY_PASSWORD=xxxxx(supply a temporary password...which you can again change when you try to login first)..

    Just a suggestion....worth trying out..
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  • 0
    A Score Level 2
    try doing it through two ways shown below....its just a suggestion...may work or may not..
    1. Create a process with Reset password smart service and put in the username of the account as "Administrator". and then put in new password and run the process.
    2. If option 1 doesn't work...try adding password.properties file with the following options:
    conf.password.ADMIN_USERNAME=Administrator
    conf.password.ADMIN_EMAIL=Administrator
    conf.password.ADMIN_TEMPORARY_PASSWORD=xxxxx(supply a temporary password...which you can again change when you try to login first)..

    Just a suggestion....worth trying out..
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