System Admin Account LockOut

zrizvi over 6 years ago

Is there a way to reset the system admin password without having access to the admin console? Our sys admin password for a dev environment has been lost and we need to access the environment using the suite/portal/login.jsp page. Unfortunately there's no 'reset password' link on the login page since this is an on-premise installation using Appian v17.3.

Is there a way to reset a password without being able to login to Appian?

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0 chandu
A Score Level 2
over 5 years ago

How did you resolve this issue, Suppose if all the admin users have forgot the password and server isn't configured to SMTP how can we resolve this issue?
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0 aswinb608
A Score Level 2
over 5 years ago in reply to chandu

As I mentioned in my initial post. Set the following settings in passwords.properties file and rerun jboss

conf.password.ADMIN_USERNAME=your_user_name
conf.password.ADMIN_EMAIL=your_email
conf.password.ADMIN_TEMPORARY_PASSWORD=xxxxx(supply a temporary password...which you can again change when you try to login first)..
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0 Robert Shankin
Appian Employee
over 5 years ago in reply to aswinb608

I'm looking for the docs on this...
If I recall correctly, this script only works if there's one and only one system administrator on the system (not including "Administrator").
If you only have the one sysadmin, this should work.
When I did it, I also included the properties:
conf.password.ADMIN_FIRST_NAME=
&
conf.password.ADMIN_LAST_NAME=
/
Suggest you don't leave those out.

Again,
Support is prepared to assist you with a solution if you open a ticket.
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0 Robert Shankin
Appian Employee
over 5 years ago in reply to aswinb608

I'm looking for the docs on this...
If I recall correctly, this script only works if there's one and only one system administrator on the system (not including "Administrator").
If you only have the one sysadmin, this should work.
When I did it, I also included the properties:
conf.password.ADMIN_FIRST_NAME=
&
conf.password.ADMIN_LAST_NAME=
/
Suggest you don't leave those out.

Again,
Support is prepared to assist you with a solution if you open a ticket.
Cancel
Vote Up 0 Vote Down

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