unable to start services

Question

Hello Team, 
 
 Thank you your help and I used the updated lic file and now it is not giving me any error but it is stuck on the screen and not moving head could you please look into this and let me know if there is anything else that I need to do? 
 
 I have attached the screenshot

jonathan.guillen · Answer

Hello Ashwin,

Please verify that you are following the steps using the following links:

Installation guide for windows and JBoss

and

Installing a license

verify that your shutdown process was executed correctly using:

<APPIAN_HOME>\bin\jboss\jboss-eap-6.4\bin\shutdown.bat
<APPIAN_HOME>\search-server\bin\stop.bat
<APPIAN_HOME>\data-server\bin\stop.bat
<APPIAN_HOME>\services\bin\stop.bat -p password -s all

Verify that the following file exists and does not have the extensions,.undeployed.isdeploying or .failed:

<APPIAN_HOME>\_admin\_scripts\configure\templates\ear\suite.ear.dodeploy

Delete the following file if it has the extensions .undeployed, .isdeploying or .failed:

<JBOSS_HOME>\standalone\deployments\appian-mysql-ds.xml.deployed

I hope it helps.

Regards.