request license from temporary to long-term

Hello everybody,

I am facing some troubles in requesting long-term license (Appian 18, VM with Linux)

I have already get a temporary license (one week ago) and to get a long-term license I had fullfilled (at the license site)
the text box with the output of ./q that I had saved (one week ago)

But when I submitted, a mandatory (and unexpected!) box "FQDN host" appeared.

Then I ran again command: QHOME=.. ./q

This time, when I submitted, I have got following error messages:

There is already a pending request for this FQDN. Please request a license for a different FQDN or cancel this request.
Your Q output is invalid
The operating system in your Q output is not a recognized operating system or your Q output is invalid


Could you please give to me some suggestions or hints ? Am I missing something ?

Thanks in advance for your help, best regards.

Paolo

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  • I followed your suggestion, and in fact appeared a text like the one you said.

    But ALSO appeared un unexpected box asking for FQDN: how can I manage it ?

    thanks

     

  • Full computer name of your machine is your FQDN . You can find it in Computer properties.
  • 0
    A Score Level 1
    in reply to paolos
    Usually FQDN represents the local premise system name or else mostly the host name that you would have provided in the custom.properties file.
  •  Hi, thanks for reply.

    I do not know which is the parameter I have to set about fqdn in  custom.properties.

    I have the following parameters (attached) in my file custom.properties

     

    #conf.content.download.inline=false
    conf.data.APPIAN_DATA_SOURCE=jdbc/AppianPrimaryDS
    #conf.data.datasources=
    #conf.data.query.memory.limit=1048576
    #conf.data.query.timeout=10
    #conf.jms.clientIdPrefix=CLIENT_
    #conf.jms.clientIds=
    #conf.jms.maxConnections=20
    #conf.jms.processTopic=Process
    #conf.jms.queuePrefix=
    #conf.jms.topicPrefix=
    #conf.mailhandler.alias.HelpDeskRequest=processmodeluuid0004cedf-a045-8000-234b-c0a8031014c0
    #conf.mailhandler.email.domain=
    #conf.mailhandler.mail.smtp.auth=false
    #conf.mailhandler.mail.smtp.host=<PROVIDE A VALUE>
    #conf.mailhandler.mail.smtp.starttls.enable=false
    #conf.mailhandler.mail.smtp.starttls.required=false
    #conf.mailhandler.mail.transport.protocol=smtp
    #conf.mailhandler.mail.user=
    #conf.mailhandler.ntf_sndr_addr=
    #conf.node.webservice.connection.timeout=60
    #conf.node.webservice.max.redirects=4
    #conf.node.webservice.socket.timeout=60
    #conf.plugins.poll-interval=60
    #conf.static.STATIC_FORMS_JS_SOURCE_URL=
    #conf.static.STATIC_PORTAL_CSS_SOURCE_URL=
    #conf.static.STATIC_PORTAL_JS_SOURCE_URL=
    #conf.suite.AE_LOGS=<install_dir>/logs
    #conf.suite.ALERT_MESSAGE_LIMIT=1000
    #conf.suite.ALERT_SUBJECT_LIMIT=150
    #conf.suite.ANONYMOUS_ACCESS=false
    #conf.suite.APPLICATION_CONTEXT=suite
    #conf.suite.BASE_PATH=
    #conf.suite.DATA_TRUNC_SENTENCES=200
    #conf.suite.DEFAULT_HOME_PAGE_ID=0
    conf.suite.SCHEME=http
    #conf.suite.SCHEME=https
    conf.suite.SERVER_AND_PORT=192.168.1.206:8080
    #conf.suite.SERVER_AND_PORT=<PROVIDE A VALUE>:8080
    #resources.appian.ac.collaboration.COLLABORATION_ADMINISTRATION_GROUP_ID=0
    #resources.appian.ac.collaboration.MAX_NUMBER_MOVEABLE_OBJECTS=4
    #resources.appian.ac.collaboration.MAX_UPLOAD_FILE_SIZE=1024000000
    #resources.appian.ac.collaboration.MINIMUM_DOCUMENT_NAME_LENGTH=4
    #resources.appian.analytics.application.maxreportrows=30000
    #resources.appian.ap.application.appian.ap.appianName=Appian Corporation
    #resources.appian.ap.application.appian.ap.copyright=\u00A9%2$s %3$s
    #resources.appian.ap.application.appian.ap.copyrightYear=2003-<defaults to current year>
    #resources.appian.process.application.appian.process.process_search_report=all_processes
    #resources.appian.process.application.arv.limit=10
    #resources.appian.webservices.application.webservice.baseurl=
    #server.conf.collaboration.DEFAULTSPACE=250
    #server.conf.exec.AUTOARCHIVE=1
    #server.conf.processcommon.MAXIMUM_REPORT_MS=2000
    

    Could you please tell me which is the right parameter to set in the FQDN value ?

    Thanks, regards

  • +1
    A Score Level 1
    in reply to paolos

    "192.168.1.206" According to your properties file