Could not send emails

After updating to 18.1 on our on-premise installation email alerts have stopped,  i can see the alerts under system alerts but those alerts are not being delivered this is also impacting new users not getting email notification. I have checked custom.properties and password.properties for any changes but all settings are as they were before. Under mail-listener  i see this "[ServerService Thread Pool -- 65] INFO  com.appiancorp.ra.emailpoller.EmailPollerRa - Email listener not configured (mailServer); will not be activated." 

When i looked into unattended-request-poller i found the below error message,

Caused by: javax.mail.SendFailedException: Invalid Addresses;
  nested exception is:
    com.sun.mail.smtp.SMTPAddressFailedException: 554 5.7.1 <user@abc.com>: Sender address rejected: Access denied

    at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1873)
    at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1120)
    at com.appiancorp.ap2.mail.Mail.sendMessage(Mail.java:329)
    at com.appiancorp.ap2.mail.Mail.sendMessage(Mail.java:133)
    at com.appiancorp.ap2.mail.Mail.sendMailWithAttachment(Mail.java:200)
    at com.appiancorp.ap2.mail.Mail.sendMail(Mail.java:162)
    at com.appiancorp.process.engine.AbstractMailRequest.sendEmail(AbstractMailRequest.java:272)
    ... 66 more
Caused by: com.sun.mail.smtp.SMTPAddressFailedException: 554 5.7.1 <user@abc.com>: Sender address rejected: Access denied

 

The credentials are correct i tested by logging in the mailbox and sending test email.

  Discussion posts and replies are publicly visible

Parents
  • In custom.properties files, make sure the following details are entered. Various Email Server Provider have different authentication method so kindly be specific to your email server settings.

    This is for reference:
    conf.mailhandler.ntf_sndr_addr=admin@XXXX.com
    conf.mailhandler.email.domain=XXXX.com
    conf.mailhandler.mail.smtp.host=smtpout.XXXX:<PORTNUMBER>
    conf.mailhandler.mail.smtp.auth=true
    conf.mailhandler.mail.user=admin@XXXX.com
    conf.mailhandler.mail.transport.protocol=smtp
    conf.mailhandler.mail.smtp.starttls.enable=false
    conf.mailhandler.mail.smtp.starttls.required=false

    And also in password.properties file:
    conf.password.SMTP=XXXXXX

    This should probably work.

    I had to play around with these two in order to get the mails working.

    conf.mailhandler.mail.smtp.starttls.enable=false
    conf.mailhandler.mail.smtp.starttls.required=false

    Change them according to your mail server settings

  • It was a bit weird on how it worked we have a different servers for SSL and non SSL the one that worked was

    conf.mailhandler.ntf_sndr_addr=admin@XXXX.com
    conf.mailhandler.email.domain=XXXX.com
    conf.mailhandler.mail.smtp.host=smtpout.XXXX ----- it worked on Secure url without defining the secure SMTP port
    conf.mailhandler.mail.smtp.auth=true
    conf.mailhandler.mail.user=admin@XXXX.com
    conf.mailhandler.mail.transport.protocol=smtp
    conf.mailhandler.mail.smtp.starttls.enable=false
    conf.mailhandler.mail.smtp.starttls.required=false

    If i use the secure smtp url with port defined i get error message "Could not connect to SMTP host:", if i use non secure SMTP url with port other than 25 i get "Sender address rejected: Access denied" it looks like it only works on default SMTP at least for our email provider
Reply
  • It was a bit weird on how it worked we have a different servers for SSL and non SSL the one that worked was

    conf.mailhandler.ntf_sndr_addr=admin@XXXX.com
    conf.mailhandler.email.domain=XXXX.com
    conf.mailhandler.mail.smtp.host=smtpout.XXXX ----- it worked on Secure url without defining the secure SMTP port
    conf.mailhandler.mail.smtp.auth=true
    conf.mailhandler.mail.user=admin@XXXX.com
    conf.mailhandler.mail.transport.protocol=smtp
    conf.mailhandler.mail.smtp.starttls.enable=false
    conf.mailhandler.mail.smtp.starttls.required=false

    If i use the secure smtp url with port defined i get error message "Could not connect to SMTP host:", if i use non secure SMTP url with port other than 25 i get "Sender address rejected: Access denied" it looks like it only works on default SMTP at least for our email provider
Children
No Data