JWEB000065: HTTP Status 401

Getting the below error when users try to log in via external url. This error only evident when a user is trying to access it via its external ip ( we have NATTED the internal IP) also tried adding the url to the hosts file but the issue persists. Login page appears fine but they are unable to log in and are prompted with the below error message.


JBWEB000065: HTTP Status 401 -

JBWEB000309: type JBWEB000067: Status report

JBWEB000068: message

JBWEB000069: description JBWEB000121: This request requires HTTP authentication.

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  • This already exists and is set with the domain name and url that resolves to internal and external ip's. To circumvent around the issue i asked the user to log in from internal network and then try to access it via external url and it seems it worked. It appears once the session is cached user is able to log in soon the cache is cleared the issue persists its a hit and miss.