I have a user ID with email ID email@example.com where the User ID is abc. I deactivated this user and creating an another user called abc1, and the email ID is firstname.lastname@example.org
Now the User has forgot the password and click on the forgot password link on the cloud login screen.
1.He didnt get any email
2. From Admin access i have clicked on Password reset. But still he was not able to get the password Reset Mail.
I have Checked the Email Box in Admin console and remaining all the other Mails are triggering but for only a single user it is not.
I also checked if the Mail address is correct or not. and it is correct mail address.
Also we checked in Spam mails in mail box too,...
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Hi Harsh, I am also getting the same problem. Could you please tell me how the issue was resolved?
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