email not working in 18.3

Ankur V over 6 years ago

I have setup a new environment with 18.3 and i'm unable to send email out, custom.properties and password. properties are check and the configuration seems to be correct (same as it is working in 18.1). I've looked into the unattended-request-poller and i see "[localhost-startStop-1] INFO com.appiancorp.process.workpoller.UnattendedRequestPollerLoader - Unattended Request Polling Framework started in 0:00:00.015" in unattended-request-poller nut under mail-lister i see this "[localhost-startStop-1] INFO com.appiancorp.process.emailpoller.EmailPollerLoader - No endpoints configured in custom.properties...EmailPoller will not be enabled" . What endpoints needs to be configured ? Are there any other log files that needs to be looking into for email alerts? Ateast in 18.1 there was alert option under runtime data to test system alerts which i cant seem to find in 18.3

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0 sandeepd
A Score Level 2
over 6 years ago

Hi Ankur V ,

As you have already mentioned but can you please check again below configuration on custom.properties
conf.mailhandler.ntf_sndr_addr=
conf.mailhandler.email.domain=
conf.mailhandler.mail.smtp.host=

Thanks,
Sandeep
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0 niteshtiwari
Certified Lead Developer
over 6 years ago

Hi Ankur,

You can see the process instance details and errors directly from the Process Modeler.

Thanks,

Nitesh
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0 Ankur V over 6 years ago in reply to niteshtiwari

That's for the process, I am looking at the system level alerts and errors as I mentioned there is an option in 18.1 under runtime data to test system alerts which also happen to show email alerts but cant seem to find the same in 18.3
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0 Ankur V over 6 years ago in reply to sandeepd

Yes I have checked the custom.properties and the configuration seems to be correct as it is the same configuration that is working on 18.1. I cant seem to find the log files that would indicate any failure for email events.
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0 PRATEEK BHATTI
A Score Level 2
over 6 years ago in reply to Ankur V

The custom.properties file is not overwritten when you perform Appian upgrade however server restart is also not required for conf.mailhandler.* changes because these changes in custom.properties are picked up by Appian dynamically still I would suggest to perform App server(Tomcat in 18.3) restart.
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0 Ankur V over 6 years ago in reply to PRATEEK BHATTI

This is a new install and not an upgrade, I have restarted all services still email doesn't work. Where can I find the logs for this? "[localhost-startStop-1] INFO com.appiancorp.process.emailpoller.EmailPollerLoader - No endpoints configured in custom.properties...EmailPoller will not be enabled" this is what I have been seeing in the mail-listener log could it be related?
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0 sandeepd
A Score Level 2
over 6 years ago in reply to Ankur V

Ankur,

Please confirm about your SMTP, whether it is available or not on your Server.
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0 Ankur V over 6 years ago in reply to sandeepd

When you say SMTP available on the server , what exactly do you mean? i have ran SMTP test from the appian server and as mentioned here docs.appian.com/.../Mail_Server_Setup.html and it works i have checked the logs on the SMTP relay server and there are no pointers either. Where are the SMTP logs written to in until 18.1 they were written to unattended-request-poller but in 18.3 i cant seem to find any logs been written to this file.
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0 Ankur V over 6 years ago in reply to Ankur V

So I finally got this to work. The issue was the custom.properties and password.properties files were missing after server reboot. Why does custom.properties.<ENVIRONMENT> file and password.properties file are moved to repo once the setup is complete? Shouldn't these files remain in the appian_home/conf?
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