We have just had our first install of Appian created last week. All is ok with

tonyr over 11 years ago

We have just had our first install of Appian created last week. All is ok with the portal, but we have issues with Tempo.
Initially all images were missing within Tempo including the Appian logo. Talking to Sathya we had to change the file custom.properties. changing the property from conf.suite.SERVER_AND_PORT=localhost:8080 to conf.suite.SERVER_AND_PORT=hawkenbury:8080.

Services had to be stopped as the file was saying access denied.

The following was carried out in order to stop and start the services
To Start
1. E:\\appian\\server\\scripts\\start-suite.bat – to start Appian engines
2. E:\\appian\\server\\scripts\\diagnostics\\check-engine.bat to check if all the engines are running.
3. E:\\appian\\bin\\jboss-6.1\\bin\\standalone.bat to start JBOSS Application server
a. This will take a few moments.
To stop
1. You can do Ctrl-C on the command console that runs JBOSS. This will stop JBOSS
2. ...

Discussion posts and replies are publicly visible

0 tonyr over 11 years ago

...E:\\appian\\server\\scripts\\stop-suite.bat – to stop Appian engines

Can you please assist
Thank you
Tony
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0 Eduardo Fuentes
Appian Employee
over 11 years ago

Can you clarify what was the result of updating this property? Did the issue persist or you are now experiencing additional issues that are preventing the restart to complete?
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0 tonyr over 11 years ago

Thank you for replying.
We still have no images plus we now have no navigation headings eg NEWS, TASKS, RECORDS etc.
All engines and services are working ok.
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0 venkats533 over 11 years ago

check if the user who started the JBoss server has full read and write access to all folders under Appian Home folder
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0 tonyr over 11 years ago

Yes - the user is both domain and local admin
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0 venkats533 over 11 years ago

so if I understand you right, all content is showing fine except images. in that case, can you check the "view source" and see what href url is getting used to fetch the images, may be something wrong with the way the href url is formed.
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0 Tim
Certified Lead Developer
over 11 years ago

You should be using the FQDN in your server and port setting. This may not solve the issue but it's a start.
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0 tonyr over 11 years ago

Tim - Has now been changed using FQDN. Still no change
Venkats533 - There is only one post and thats not displayed, unable to post a new comments, "error was encountered while processing your request." plus no images
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0 Eduardo Fuentes
Appian Employee
over 11 years ago

1. What about Venkat's suggestion? What was the outcome of that test?
2. If you are getting an error even when posting you should be able to determine the root cause by looking at the application-server.log.

---> 2.1 Reproduce the issue
---> 2.2 Open the application-server.log from <APPIAN_HOME>\\logs
---> 2.3 Find the relevant error at the end of the log and read the error from top to bottom; pay attention to the "Caused by" clauses
---> 2.4 The most informative will be the last one from top to bottom in the main error stack trace.
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