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Appian Notifications not working after version upgrade to 19.2 from 18.4

hiteshd
Certified Lead Developer

Hi All,

We have recently upgraded our on premise environment from 18.4 to 19.2 version.

After the upgrade, none of the automatic notifications which Appian sends out for task assignment, escalation etc. are working. Though the 'Send Email' smart service works fine.

Could you please provide your suggestions as to what could be causing this issue and what steps can be taken to resolve this?

Thanks.

Hitesh

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  • 0
    Certified Lead Developer

    Error from logs:

    2019-08-23 11:08:38,035 [ThreadPoolTaskExecutor-5057] ERROR com.appiancorp.process.workpoller.WorkItemListener - The following exception occurred while attempting to complete work item [(WorkId: 247, WorkType: MailRequest{subjectWithoutPrefix=The Task "User Input Task" of the "Test Cancel Process" Process has been escalated., subject=, body=MailBody{filename=/ntf/modernEmailHtml/taskEscalation_emailHtml.jsp}, from=appian_dev@conti.de, toUsernames=[uib75733], to=}, Response: null, ServerName: notifications-email)] - Exception:
    javax.resource.spi.work.WorkCompletedException: java.lang.RuntimeException: Could not prepare email for: CompatibleEmailRecipients{locale=en_US, timeZone=Europe/Berlin, calendarId=gregorian, startPage=hjas148.tiretech.contiwan.com:8443/.../tqa_or, emailAddresses=[hitesh.dugar@wipro.com]}
    at org.springframework.jca.work.SimpleTaskWorkManager$DelegatingWorkAdapter.run(SimpleTaskWorkManager.java:242)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at java.lang.Thread.run(Thread.java:748)
    Caused by: java.lang.RuntimeException: Could not prepare email for: CompatibleEmailRecipients{locale=en_US, timeZone=Europe/Berlin, calendarId=gregorian, startPage=hjas148.tiretech.contiwan.com:8443/.../tqa_or, emailAddresses=[hitesh.dugar@wipro.com]}
    at com.appiancorp.process.engine.AbstractMailRequest.execute0(AbstractMailRequest.java:240)
    at com.appiancorp.process.engine.ContinuationRequest.executeOuter(ContinuationRequest.java:71)
    at com.appiancorp.process.engine.ContinuationRequest.execute(ContinuationRequest.java:90)
    at com.appiancorp.process.workpoller.UnattendedRequestHandlerBean.onMessage(UnattendedRequestHandlerBean.java:35)
    at com.appiancorp.process.workpoller.WorkItem.run(WorkItem.java:84)
    at org.springframework.jca.work.SimpleTaskWorkManager$DelegatingWorkAdapter.run(SimpleTaskWorkManager.java:239)
    ... 3 more
    Caused by: com.appiancorp.process.engine.EmailBodyException: Email body failed to render: MailBody{filename=/ntf/modernEmailHtml/taskEscalation_emailHtml.jsp}
    at com.appiancorp.process.engine.MailRequest.renderEmailBody(MailRequest.java:91)
    at com.appiancorp.process.engine.AbstractMailRequest.execute0(AbstractMailRequest.java:228)
    ... 8 more
    Caused by: javax.net.ssl.SSLException: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
    at sun.security.ssl.Alerts.getSSLException(Alerts.java:208)
    at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1946)
    at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1903)
    at sun.security.ssl.SSLSocketImpl.handleException(SSLSocketImpl.java:1886)
    at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1402)
    at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1379)
    at sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:559)
    at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:185)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1564)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1492)
    at java.net.URLConnection.getContent(URLConnection.java:739)
    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getContent(HttpsURLConnectionImpl.java:443)
    at com.appiancorp.process.engine.MailBodyProvider.renderBody(MailBodyProvider.java:23)
    at com.appiancorp.process.engine.MailBody.renderBody(MailBody.java:266)
    at com.appiancorp.process.engine.MailRequest.renderEmailBody(MailRequest.java:89)
    ... 9 more
    Caused by: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
    at sun.security.validator.PKIXValidator.<init>(PKIXValidator.java:91)
    at sun.security.validator.Validator.getInstance(Validator.java:181)
    at sun.security.ssl.X509TrustManagerImpl.getValidator(X509TrustManagerImpl.java:312)
    at sun.security.ssl.X509TrustManagerImpl.checkTrustedInit(X509TrustManagerImpl.java:171)
    at sun.security.ssl.X509TrustManagerImpl.checkTrusted(X509TrustManagerImpl.java:184)
    at sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(X509TrustManagerImpl.java:124)
    at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1621)
    at sun.security.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:223)
    at sun.security.ssl.Handshaker.processLoop(Handshaker.java:1037)
    at sun.security.ssl.Handshaker.process_record(Handshaker.java:965)
    at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1064)
    at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1367)
    at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1395)
    ... 19 more
    Caused by: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
    at java.security.cert.PKIXParameters.setTrustAnchors(PKIXParameters.java:200)
    at java.security.cert.PKIXParameters.<init>(PKIXParameters.java:120)
    at java.security.cert.PKIXBuilderParameters.<init>(PKIXBuilderParameters.java:104)
    at sun.security.validator.PKIXValidator.<init>(PKIXValidator.java:89)
    ... 31 more
    Exception in thread "ThreadPoolTaskExecutor-5057" java.lang.RuntimeException: Could not prepare email for: CompatibleEmailRecipients{locale=en_US, timeZone=Europe/Berlin, calendarId=gregorian, startPage=hjas148.tiretech.contiwan.com:8443/.../tqa_or, emailAddresses=[hitesh.dugar@wipro.com]}
    at com.appiancorp.process.engine.AbstractMailRequest.execute0(AbstractMailRequest.java:240)
    at com.appiancorp.process.engine.ContinuationRequest.executeOuter(ContinuationRequest.java:71)
    at com.appiancorp.process.engine.ContinuationRequest.execute(ContinuationRequest.java:90)
    at com.appiancorp.process.workpoller.UnattendedRequestHandlerBean.onMessage(UnattendedRequestHandlerBean.java:35)
    at com.appiancorp.process.workpoller.WorkItem.run(WorkItem.java:84)
    at org.springframework.jca.work.SimpleTaskWorkManager$DelegatingWorkAdapter.run(SimpleTaskWorkManager.java:239)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at java.lang.Thread.run(Thread.java:748)
    Caused by: com.appiancorp.process.engine.EmailBodyException: Email body failed to render: MailBody{filename=/ntf/modernEmailHtml/taskEscalation_emailHtml.jsp}
    at com.appiancorp.process.engine.MailRequest.renderEmailBody(MailRequest.java:91)
    at com.appiancorp.process.engine.AbstractMailRequest.execute0(AbstractMailRequest.java:228)
    ... 8 more
    Caused by: javax.net.ssl.SSLException: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
    at sun.security.ssl.Alerts.getSSLException(Alerts.java:208)
    at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1946)
    at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1903)
    at sun.security.ssl.SSLSocketImpl.handleException(SSLSocketImpl.java:1886)
    at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1402)
    at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1379)
    at sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:559)
    at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:185)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1564)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1492)
    at java.net.URLConnection.getContent(URLConnection.java:739)
    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getContent(HttpsURLConnectionImpl.java:443)
    at com.appiancorp.process.engine.MailBodyProvider.renderBody(MailBodyProvider.java:23)
    at com.appiancorp.process.engine.MailBody.renderBody(MailBody.java:266)
    at com.appiancorp.process.engine.MailRequest.renderEmailBody(MailRequest.java:89)
    ... 9 more
    Caused by: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
    at sun.security.validator.PKIXValidator.<init>(PKIXValidator.java:91)
    at sun.security.validator.Validator.getInstance(Validator.java:181)
    at sun.security.ssl.X509TrustManagerImpl.getValidator(X509TrustManagerImpl.java:312)
    at sun.security.ssl.X509TrustManagerImpl.checkTrustedInit(X509TrustManagerImpl.java:171)
    at sun.security.ssl.X509TrustManagerImpl.checkTrusted(X509TrustManagerImpl.java:184)
    at sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(X509TrustManagerImpl.java:124)
    at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1621)
    at sun.security.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:223)
    at sun.security.ssl.Handshaker.processLoop(Handshaker.java:1037)
    at sun.security.ssl.Handshaker.process_record(Handshaker.java:965)
    at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1064)
    at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1367)
    at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1395)
    ... 19 more
    Caused by: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
    at java.security.cert.PKIXParameters.setTrustAnchors(PKIXParameters.java:200)
    at java.security.cert.PKIXParameters.<init>(PKIXParameters.java:120)
    at java.security.cert.PKIXBuilderParameters.<init>(PKIXBuilderParameters.java:104)
    at sun.security.validator.PKIXValidator.<init>(PKIXValidator.java:89)
    ... 31 more

Reply
  • 0
    Certified Lead Developer

    Error from logs:

    2019-08-23 11:08:38,035 [ThreadPoolTaskExecutor-5057] ERROR com.appiancorp.process.workpoller.WorkItemListener - The following exception occurred while attempting to complete work item [(WorkId: 247, WorkType: MailRequest{subjectWithoutPrefix=The Task "User Input Task" of the "Test Cancel Process" Process has been escalated., subject=, body=MailBody{filename=/ntf/modernEmailHtml/taskEscalation_emailHtml.jsp}, from=appian_dev@conti.de, toUsernames=[uib75733], to=}, Response: null, ServerName: notifications-email)] - Exception:
    javax.resource.spi.work.WorkCompletedException: java.lang.RuntimeException: Could not prepare email for: CompatibleEmailRecipients{locale=en_US, timeZone=Europe/Berlin, calendarId=gregorian, startPage=hjas148.tiretech.contiwan.com:8443/.../tqa_or, emailAddresses=[hitesh.dugar@wipro.com]}
    at org.springframework.jca.work.SimpleTaskWorkManager$DelegatingWorkAdapter.run(SimpleTaskWorkManager.java:242)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at java.lang.Thread.run(Thread.java:748)
    Caused by: java.lang.RuntimeException: Could not prepare email for: CompatibleEmailRecipients{locale=en_US, timeZone=Europe/Berlin, calendarId=gregorian, startPage=hjas148.tiretech.contiwan.com:8443/.../tqa_or, emailAddresses=[hitesh.dugar@wipro.com]}
    at com.appiancorp.process.engine.AbstractMailRequest.execute0(AbstractMailRequest.java:240)
    at com.appiancorp.process.engine.ContinuationRequest.executeOuter(ContinuationRequest.java:71)
    at com.appiancorp.process.engine.ContinuationRequest.execute(ContinuationRequest.java:90)
    at com.appiancorp.process.workpoller.UnattendedRequestHandlerBean.onMessage(UnattendedRequestHandlerBean.java:35)
    at com.appiancorp.process.workpoller.WorkItem.run(WorkItem.java:84)
    at org.springframework.jca.work.SimpleTaskWorkManager$DelegatingWorkAdapter.run(SimpleTaskWorkManager.java:239)
    ... 3 more
    Caused by: com.appiancorp.process.engine.EmailBodyException: Email body failed to render: MailBody{filename=/ntf/modernEmailHtml/taskEscalation_emailHtml.jsp}
    at com.appiancorp.process.engine.MailRequest.renderEmailBody(MailRequest.java:91)
    at com.appiancorp.process.engine.AbstractMailRequest.execute0(AbstractMailRequest.java:228)
    ... 8 more
    Caused by: javax.net.ssl.SSLException: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
    at sun.security.ssl.Alerts.getSSLException(Alerts.java:208)
    at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1946)
    at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1903)
    at sun.security.ssl.SSLSocketImpl.handleException(SSLSocketImpl.java:1886)
    at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1402)
    at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1379)
    at sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:559)
    at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:185)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1564)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1492)
    at java.net.URLConnection.getContent(URLConnection.java:739)
    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getContent(HttpsURLConnectionImpl.java:443)
    at com.appiancorp.process.engine.MailBodyProvider.renderBody(MailBodyProvider.java:23)
    at com.appiancorp.process.engine.MailBody.renderBody(MailBody.java:266)
    at com.appiancorp.process.engine.MailRequest.renderEmailBody(MailRequest.java:89)
    ... 9 more
    Caused by: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
    at sun.security.validator.PKIXValidator.<init>(PKIXValidator.java:91)
    at sun.security.validator.Validator.getInstance(Validator.java:181)
    at sun.security.ssl.X509TrustManagerImpl.getValidator(X509TrustManagerImpl.java:312)
    at sun.security.ssl.X509TrustManagerImpl.checkTrustedInit(X509TrustManagerImpl.java:171)
    at sun.security.ssl.X509TrustManagerImpl.checkTrusted(X509TrustManagerImpl.java:184)
    at sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(X509TrustManagerImpl.java:124)
    at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1621)
    at sun.security.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:223)
    at sun.security.ssl.Handshaker.processLoop(Handshaker.java:1037)
    at sun.security.ssl.Handshaker.process_record(Handshaker.java:965)
    at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1064)
    at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1367)
    at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1395)
    ... 19 more
    Caused by: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
    at java.security.cert.PKIXParameters.setTrustAnchors(PKIXParameters.java:200)
    at java.security.cert.PKIXParameters.<init>(PKIXParameters.java:120)
    at java.security.cert.PKIXBuilderParameters.<init>(PKIXBuilderParameters.java:104)
    at sun.security.validator.PKIXValidator.<init>(PKIXValidator.java:89)
    ... 31 more
    Exception in thread "ThreadPoolTaskExecutor-5057" java.lang.RuntimeException: Could not prepare email for: CompatibleEmailRecipients{locale=en_US, timeZone=Europe/Berlin, calendarId=gregorian, startPage=hjas148.tiretech.contiwan.com:8443/.../tqa_or, emailAddresses=[hitesh.dugar@wipro.com]}
    at com.appiancorp.process.engine.AbstractMailRequest.execute0(AbstractMailRequest.java:240)
    at com.appiancorp.process.engine.ContinuationRequest.executeOuter(ContinuationRequest.java:71)
    at com.appiancorp.process.engine.ContinuationRequest.execute(ContinuationRequest.java:90)
    at com.appiancorp.process.workpoller.UnattendedRequestHandlerBean.onMessage(UnattendedRequestHandlerBean.java:35)
    at com.appiancorp.process.workpoller.WorkItem.run(WorkItem.java:84)
    at org.springframework.jca.work.SimpleTaskWorkManager$DelegatingWorkAdapter.run(SimpleTaskWorkManager.java:239)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at java.lang.Thread.run(Thread.java:748)
    Caused by: com.appiancorp.process.engine.EmailBodyException: Email body failed to render: MailBody{filename=/ntf/modernEmailHtml/taskEscalation_emailHtml.jsp}
    at com.appiancorp.process.engine.MailRequest.renderEmailBody(MailRequest.java:91)
    at com.appiancorp.process.engine.AbstractMailRequest.execute0(AbstractMailRequest.java:228)
    ... 8 more
    Caused by: javax.net.ssl.SSLException: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
    at sun.security.ssl.Alerts.getSSLException(Alerts.java:208)
    at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1946)
    at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1903)
    at sun.security.ssl.SSLSocketImpl.handleException(SSLSocketImpl.java:1886)
    at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1402)
    at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1379)
    at sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:559)
    at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:185)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1564)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1492)
    at java.net.URLConnection.getContent(URLConnection.java:739)
    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getContent(HttpsURLConnectionImpl.java:443)
    at com.appiancorp.process.engine.MailBodyProvider.renderBody(MailBodyProvider.java:23)
    at com.appiancorp.process.engine.MailBody.renderBody(MailBody.java:266)
    at com.appiancorp.process.engine.MailRequest.renderEmailBody(MailRequest.java:89)
    ... 9 more
    Caused by: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
    at sun.security.validator.PKIXValidator.<init>(PKIXValidator.java:91)
    at sun.security.validator.Validator.getInstance(Validator.java:181)
    at sun.security.ssl.X509TrustManagerImpl.getValidator(X509TrustManagerImpl.java:312)
    at sun.security.ssl.X509TrustManagerImpl.checkTrustedInit(X509TrustManagerImpl.java:171)
    at sun.security.ssl.X509TrustManagerImpl.checkTrusted(X509TrustManagerImpl.java:184)
    at sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(X509TrustManagerImpl.java:124)
    at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1621)
    at sun.security.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:223)
    at sun.security.ssl.Handshaker.processLoop(Handshaker.java:1037)
    at sun.security.ssl.Handshaker.process_record(Handshaker.java:965)
    at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1064)
    at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1367)
    at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1395)
    ... 19 more
    Caused by: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
    at java.security.cert.PKIXParameters.setTrustAnchors(PKIXParameters.java:200)
    at java.security.cert.PKIXParameters.<init>(PKIXParameters.java:120)
    at java.security.cert.PKIXBuilderParameters.<init>(PKIXBuilderParameters.java:104)
    at sun.security.validator.PKIXValidator.<init>(PKIXValidator.java:89)
    ... 31 more

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