what could be possibility reason of the following error:-- ERROR [org

vineeta6579 over 10 years ago

what could be possibility reason of the following error:--

ERROR [org.apache.catalina.core.ContainerBase.[jboss.web].[default-host].[/suite]] (ServerService Thread Pool -- 52) JBWEB000287: Exception sending context initialized event to listener instance of class com.appiancorp.common.config.ConfigurationLoader: com.appiancorp.common.config.FatalConfigurationException: com.appiancorp.suiteapi.common.exceptions.AppianException: The internal encryption module is in an inconsistent state. The keystore password is not present in the primary data source. If migrating or restoring from backup, ensure that the primary data source contains all of the tables and data. (APNX-1-4210-004)
          at com.appiancorp.suiteapi.common.exceptions.AppianRuntimeException.<init>(AppianRuntimeException.java:53) [appian-suiteapi.jar:]
          at com.appiancorp.suiteapi.common.exceptions.AppianRuntimeException.<init>(AppianRuntimeException.java:41) [appian-suiteapi.jar:]
          ...

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0 Tim Nguyen
Appian Employee
over 10 years ago

If this is a fresh install, then please make sure that there is no data in the primary database prior to connecting it to the environment.
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0 Tim Nguyen
Appian Employee
over 10 years ago

If this is a fresh install, then please make sure that there is no data in the primary database prior to connecting it to the environment.
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