Database connectivity issue

Hi All, our database admin says everything is good, but we're getting this issue in the logs.

2020-04-27 14:49:54 SEVERE [wait-for-component] org.apache.tomcat.jdbc.pool.ConnectionPool.ini
t Unable to create initial connections of pool.
java.sql.SQLException: Access denied for user 'appian_md_owner'@'10.170.0.74' (using p
assword: NO)

We're not sure why the message is saying "NO" for using password.  If anyone has seen and solved this before, let us know.

Thanks,
Jeff.

2020-04-27 14:49:54 SEVERE [wait-for-component] org.apache.tomcat.jdbc.pool.ConnectionPool.ini
t Unable to create initial connections of pool.
        java.sql.SQLException: Access denied for user 'appian_md_owner'@'10.170.0.74' (using p
assword: NO)

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