Hi Everyone,We are on 20.1 cloud installation. We have automatic health check scheduled to run once every 15 days. During our last run, we faced below error. Does anyone know what to do and how to resolve the error?Starting Step: ZIPPING_COLLECTION Timestamp: 2020-07-05 23:20:19.968 +0000 Error generating Health Check data collection zip file: Unable to generate the data collection zip file (APNX-1-4520-203) java.util.zip.ZipException: duplicate entry: shared-logs/snl-jboss/audit/rdbms/rdbms-audit.log.2020-06-30.tar.gz at java.util.zip.ZipOutputStream.putNextEntry(ZipOutputStream.java:232) at com.appiancorp.healthcheck.utils.ZipUtils.addFileToZip(ZipUtils.java:150)
at com.appiancorp.healthcheck.utils.ZipUtils.addFolder(ZipUtils.java:127) at com.appiancorp.healthcheck.utils.ZipUtils.addFileToZip(ZipUtils.java:142) at com.appiancorp.healthcheck.utils.ZipUtils.addFolder(ZipUtils.java:127) at com.appiancorp.healthcheck.utils.ZipUtils.addFileToZip(ZipUtils.java:142) at com.appiancorp.healthcheck.utils.ZipUtils.addFolder(ZipUtils.java:127) at com.appiancorp.healthcheck.pipeline.ZippingCollectionStep.zipHealthCheckCollection(ZippingCollectionStep.java:91) at com.appiancorp.healthcheck.pipeline.ZippingCollectionStep.execute(ZippingCollectionStep.java:60) at com.appiancorp.healthcheck.pipeline.HealthCheckPipelineThread.run(HealthCheckPipelineThread.java:44) com.appiancorp.healthcheck.pipeline.ZippingCollectionStep failed. Stopping the thread now.
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Hi,
If you haven't already done so, please open a Support case with Appian to help you resolve this issue. Thanks!
Thanks! I did create a support case with Appian to resolve this issue!