Hi, I am installing Appian 7.3 on Windows server 2012 i have done all

rahulk828 over 10 years ago

Hi,

I am installing Appian 7.3 on Windows server 2012 i have done all the required setting over the server as mentioned in the documentation.
But i am getting below error:

16:12:57,532 ERROR [org.apache.catalina.core.ContainerBase.[jboss.web].[default-host].[/suite]] (ServerService Thread Pool -- 94) JBWEB000287: Exception sending context initialized event to listener instance of class com.appiancorp.common.config.ConfigurationLoader: com.appiancorp.common.config.FatalConfigurationException: com.appiancorp.suiteapi.common.exceptions.AppianException: The internal encryption module is in an inconsistent state. The keystore password is not present in the primary data source. If migrating or restoring from backup, ensure that the primary data source contains all of the tables and data. (APNX-1-4210-004)
at com.appiancorp.suiteapi.common.exceptions.AppianRuntimeException.<init>(AppianRuntimeException.java:53) [appian-suiteapi.jar:]
at ...

server.log

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0 Eduardo Fuentes
Appian Employee
over 8 years ago

Note that the content of <APPIAN_HOME>\\_admin\\shared is encrypted using the information from the cfg table. Therefore, during a migration, it's a must to preserve the original <APPIAN_HOME>\\_admin\\shared and the original Primary DS so that this information can be correctly decrypted during the application server start-up.

In this particular case, you were able to delete the content of the cfg table because in a fresh installation back in 2014 only two rows were present in that table.

That's not the case anymore. Therefore, for those people finding this post, DO NOT USE ANY OF THESE APPROACHES ANY MORE. Please refer to this KB instead forum.appian.com/.../kb-1048.html
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0 Eduardo Fuentes
Appian Employee
over 8 years ago

Note that the content of <APPIAN_HOME>\\_admin\\shared is encrypted using the information from the cfg table. Therefore, during a migration, it's a must to preserve the original <APPIAN_HOME>\\_admin\\shared and the original Primary DS so that this information can be correctly decrypted during the application server start-up.

In this particular case, you were able to delete the content of the cfg table because in a fresh installation back in 2014 only two rows were present in that table.

That's not the case anymore. Therefore, for those people finding this post, DO NOT USE ANY OF THESE APPROACHES ANY MORE. Please refer to this KB instead forum.appian.com/.../kb-1048.html
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