Hi, I am installing Appian 7.3 on Windows server 2012 i have done all

rahulk828 over 10 years ago

Hi,

I am installing Appian 7.3 on Windows server 2012 i have done all the required setting over the server as mentioned in the documentation.
But i am getting below error:

16:12:57,532 ERROR [org.apache.catalina.core.ContainerBase.[jboss.web].[default-host].[/suite]] (ServerService Thread Pool -- 94) JBWEB000287: Exception sending context initialized event to listener instance of class com.appiancorp.common.config.ConfigurationLoader: com.appiancorp.common.config.FatalConfigurationException: com.appiancorp.suiteapi.common.exceptions.AppianException: The internal encryption module is in an inconsistent state. The keystore password is not present in the primary data source. If migrating or restoring from backup, ensure that the primary data source contains all of the tables and data. (APNX-1-4210-004)
at com.appiancorp.suiteapi.common.exceptions.AppianRuntimeException.<init>(AppianRuntimeException.java:53) [appian-suiteapi.jar:]
at ...

server.log

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0 Eduardo Fuentes
Appian Employee
over 10 years ago

When troubleshooting issues like this one of the best approaches is:

1. Stop the application server
2. Delete the application server log (for JBoss this is <JBOSS_HOME>\\standalone\\log\\*.*
3. Start the application server
4. Wait for the start-up to fail/complete
5. Review the log (server.log) from top to bottom until you find the first relevant error.
6. With that error in mind review the "Caused by" clauses. Usually the last ones will have more information.

In this case case it seems that the original issues you had with your Primary DS introduced an inconsistency between the Appian keystore on disk and the corresponding keystore data in the Primary DS.

For this specific scenario try this approach (APPROACH #1), if it doesn't work use APPROACH #2:

APPROACH #1

0. Stop the application server
1. Delete

<APPIAN_HOME>\\_admin\\shared
<JBOSS_HOME>\\standalone\\log\\*.*

2. Start the application server

APPROACH #2

0. Stop the application server
1. Log-in to the Primary DS
2. Run this query to delete the records from the cfg table

DELETE FROM cfg WHERE prop_key <> '';

3. Delete <APPIAN_HOME>\\_admin\\shared
4. If you had previously placed a passwords.properties under <APPIAN_HOME>\\ear\\suite.ear\\conf to configure passwords such as for Sharepoint or the Email Poller please put it again.
5. Start the application server
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0 Eduardo Fuentes
Appian Employee
over 10 years ago

When troubleshooting issues like this one of the best approaches is:

1. Stop the application server
2. Delete the application server log (for JBoss this is <JBOSS_HOME>\\standalone\\log\\*.*
3. Start the application server
4. Wait for the start-up to fail/complete
5. Review the log (server.log) from top to bottom until you find the first relevant error.
6. With that error in mind review the "Caused by" clauses. Usually the last ones will have more information.

In this case case it seems that the original issues you had with your Primary DS introduced an inconsistency between the Appian keystore on disk and the corresponding keystore data in the Primary DS.

For this specific scenario try this approach (APPROACH #1), if it doesn't work use APPROACH #2:

APPROACH #1

0. Stop the application server
1. Delete

<APPIAN_HOME>\\_admin\\shared
<JBOSS_HOME>\\standalone\\log\\*.*

2. Start the application server

APPROACH #2

0. Stop the application server
1. Log-in to the Primary DS
2. Run this query to delete the records from the cfg table

DELETE FROM cfg WHERE prop_key <> '';

3. Delete <APPIAN_HOME>\\_admin\\shared
4. If you had previously placed a passwords.properties under <APPIAN_HOME>\\ear\\suite.ear\\conf to configure passwords such as for Sharepoint or the Email Poller please put it again.
5. Start the application server
Cancel
Vote Up 0 Vote Down

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Verify Answer

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