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Hi All,
We are using Appian 20.3 on-premise instance. We are not able to create new user from admin console->Authentication->user->create new.
When we check log we are getting below error.
2020-12-30 06:27:26,541 [http-nio-8080-exec-81] ERROR com.appiancorp.process.engine.CreateUserRequest - Could not create 1 users on portal, will not retry as exception is not recoverable.
com.appian.komodo.api.exceptions.TimeoutException: Could not route request to portal
at com.appian.komodo.client.Dispatcher$DispatchRunnable.run(Dispatcher.java:246)
at io.netty.util.concurrent.PromiseTask.runTask(PromiseTask.java:98)
at io.netty.util.concurrent.ScheduledFutureTask.run(ScheduledFutureTask.java:170)
at io.netty.channel.DefaultEventLoop.run(DefaultEventLoop.java:54)
at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:989)
at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74)
at java.lang.Thread.run(Thread.java:748)
2020-12-30 06:27:46,574 [http-nio-8080-exec-81] ERROR com.appiancorp.process.engine.CreateUserRequest - Could not create 1 users on channels, will not retry as exception is not recoverable.
com.appian.komodo.api.exceptions.TimeoutException: Could not route request to channels
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Hi shashank0001, I suggest you raise a ticked with the Support Team