ERROR com.appiancorp.process.engine.CreateUserRequest

Hi All,

We are using Appian 20.3 on-premise instance. We are not able to create new user from admin console->Authentication->user->create new.

When we check log we are getting below error.

2020-12-30 06:27:26,541 [http-nio-8080-exec-81] ERROR com.appiancorp.process.engine.CreateUserRequest - Could not create 1 users on portal, will not retry as exception is not recoverable.

com.appian.komodo.api.exceptions.TimeoutException: Could not route request to portal

        at com.appian.komodo.client.Dispatcher$DispatchRunnable.run(Dispatcher.java:246)

        at io.netty.util.concurrent.PromiseTask.runTask(PromiseTask.java:98)

        at io.netty.util.concurrent.ScheduledFutureTask.run(ScheduledFutureTask.java:170)

        at io.netty.channel.DefaultEventLoop.run(DefaultEventLoop.java:54)

        at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:989)

        at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74)

        at java.lang.Thread.run(Thread.java:748)

2020-12-30 06:27:46,574 [http-nio-8080-exec-81] ERROR com.appiancorp.process.engine.CreateUserRequest - Could not create 1 users on channels, will not retry as exception is not recoverable.

com.appian.komodo.api.exceptions.TimeoutException: Could not route request to channels

        at com.appian.komodo.client.Dispatcher$DispatchRunnable.run(Dispatcher.java:246)

        at io.netty.util.concurrent.PromiseTask.runTask(PromiseTask.java:98)

        at io.netty.util.concurrent.ScheduledFutureTask.run(ScheduledFutureTask.java:170)

        at io.netty.channel.DefaultEventLoop.run(DefaultEventLoop.java:54)

        at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:989)

        at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74)

        at java.lang.Thread.run(Thread.java:748)