Need Publish access in Appian Process Modeler

Only users who are assigned the Administrator role or users of type System Administrator can publish process models. Is it possible that you are a system administrator in test but not in production? Or is it possible that the group is assigned different access in both environments? Can you view the security in both locations and compare?

I also have to ask...why do you need to publish the process model in production? You shoud never make changes to design objects in production; always update them in development and deploy to production.

I do have the Sys Administrator role in both environments.  I already compared the groups and they are exactly the same.

We want to republish the process model because an employee left the company.  What would be a better way of doing that?  

Thanks,

Jack

Hmm, it seems odd that you would be unable to publish if you are a system administrator. However, I'd still recommend just trying to deploy the process model again to production to resolve this issue.

In general, I'd strongly recommend that you do not deploy applications to production as a specific user for exactly this reason. It's better practice to deploy using a service account that you can be confident will not be deactivated. See this page in the documentation for our suggestion on using service accounts for deployments.

Hmm, it seems odd that you would be unable to publish if you are a system administrator. However, I'd still recommend just trying to deploy the process model again to production to resolve this issue.

In general, I'd strongly recommend that you do not deploy applications to production as a specific user for exactly this reason. It's better practice to deploy using a service account that you can be confident will not be deactivated. See this page in the documentation for our suggestion on using service accounts for deployments.

Thank you Peter.  We have some APIs from a user whom left the company.  Since they are under this user's email address, I don't want to inactive this user yet.  What would be the best solution to this problem?  Can I just quickly change the email address to a service account ?  What are the recommended settings for a service account?

Thanks.

I would recommend creating a new service account user and then re-deploying those applications to production as that user. Here's some more information about setting up a service account: docs.appian.com/.../User_Roles.html

Thank you again.