Hi, I'm using Appian v6.5.3., my problem is that I can only edit/create/moni

olivierd over 10 years ago

Hi, I'm using Appian v6.5.3., my problem is that I can only edit/create/monitor process models and forms using a virtual machine on Windows XP, it doesn't work using Internet Explorer / Mozilla on a desktop with Windows 7 (forms just doesn't open, scrolling in a process model freeze the windows). It takes really a long time to open process model or big forms with this solution, but at least it work. I'm wondering if someone could help me with that? Some of you also have this problem? What could be the solutions?
Could it be related to our Appian, Internet explorer or Java versions ?
Thanks for your help!...

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0 Mike Cichy
Appian Employee
over 10 years ago

Make sure you are using the appropriate IE version and have JavaScript enabled.
But most importantly, please upgrade your Appian software. The version you are using has Support expired in 2012.
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0 olivierd over 10 years ago

Thanks for your answer. Yes I know for the version. It's not a JS problem, it's enabled. Could it not be something else than the Appian version?
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0 Michael Tan
Appian Employee
over 10 years ago

Would you mind testing on another workstation to see if it could be an issue local to your machine? Appian 6.5.3 was certified for use with IE 7, 8, and 9, as those were the versions available then.

If you are using a newer version of IE, then you might want to try adding your Appian site to use compatibility mode.
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0 olivierd over 10 years ago

I've tried on another workstation, same problem; I've also tried compatibility mode on IE9, no change. Could it be linked to the Windows firewall ? (I saw in 6.5.3 doc that it should be disabled to use Appian, but for the time been I can't desactivate it, will try later)
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