Appian Community Multi-Factor Authentication Issues

Question

When logging into Appian community, I cannot manage to reset my MFA, and the Email MFA, has consistently taken 15-30 mins to send the one-time-verification code to my email. Commonly at this time it is already expired. 
 
 This essentially makes my Appian Community account unusable, since some days I cannot login at all due to this issue. 
 
 When I go to the support page, to open a ticket, it just shows a blank page with Manage Accelerators on it. My guess is this is because I am a member of a Account where I am not a Support Contact, so I cannot open tickets... Even when they are related to my personal account. 
 https://forum.appian.com/suite/sites/myappian/page/support 
 
 So to recap, I cannot reset my MFA, I cannot submit a support ticket to reset my MFA, and the email based MFA does not work consistently and some days not at all.

Mike Schmitt · Accepted Answer

I've been told that the only way to reset your MFA configuration is to reach out directly to Appian. Please try sending an email to community@appian.com to see if they can reset it for you, allowing you to choose a different method. 
 Side note: be aware that if you set up more than one method like I did, it seems to just pick one of those methods arbitrarily (or by some prioritization that it doesn't tell you about up-front) - I chose Text and Google Authenticator, and am now forced to use Google Authenticator every time - which... isn't bad per se, other than the fact that having to do it daily is, IMHO, an unreasonable burden (i've begged them to add a "remember me" setting for this, to remember your auth for at least a month ... but so far, nothing.)

Appian Community Multi-Factor Authentication Issues

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