Hi all, we are upgrading Appian from 7.0 to 7.4 version. we have done all steps

vitort over 10 years ago

Hi all, we are upgrading Appian from 7.0 to 7.4 version. we have done all steps required but when we copy the old engines to the new instalations we receive "Inconsistent DBID on GW1" in several engines. Any help?...

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0 Sathya Srinivasan
Appian Employee
over 10 years ago

It could be because the DB were not properly shutdown or something like that. I would recommend contacting Appian support who should be able to assist you with this.
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0 vitort over 10 years ago

how can i contact Appian Support? my user does't have permissions to open support cases.
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0 Sathya Srinivasan
Appian Employee
over 10 years ago

Can you contact your Appian account executive who will be able to assist you with this.
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