In our UAT environment, we have a user that is not able to login. When we look a

mjmallet over 12 years ago

In our UAT environment, we have a user that is not able to login. When we look at her profile in BPMUAT, we get the message "The system has encountered a problem". What could have cause an account to get corrupted?...

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0 Eduardo Fuentes
Appian Employee
over 12 years ago

So not even other URL worked?
Do you know if this user was renamed at some point? Actually, can you confirm if you have ever used the "Rename Users" plug-in?

Basically if no other URL works this means he should be missing from an engine. Once I hear back from you on these last two questions Appian Support will work with your team directly.
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0 Eduardo Fuentes
Appian Employee
over 12 years ago

So not even other URL worked?
Do you know if this user was renamed at some point? Actually, can you confirm if you have ever used the "Rename Users" plug-in?

Basically if no other URL works this means he should be missing from an engine. Once I hear back from you on these last two questions Appian Support will work with your team directly.
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Vote Up 0 Vote Down

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